Principal SME / Sr. ServiceNow Engineer SPM - Remote 4953

Principal SME / Sr. ServiceNow Engineer SPM – Remote 4953

Our client is making a strategic investment in ServiceNow and is seeking a Principal / Senior ServiceNow Engineer with deep, repeatable Strategic Portfolio Management (SPM) implementation experience .

This role is a hands-on technical leadership position , responsible for driving the enterprise rollout and long-term success of ServiceNow SPM , including Collaboration Workspace and Project/Portfolio Management , while aligning with broader platform initiatives such as SAM, HAM, CMDB maturity, and platform scalability .

This is not a traditional people‑management role. Instead, this is a builder–architect hybrid : someone who can think at the architectural and governance level while remaining deeply involved in design, configuration, and delivery .

What You’ll Do

• Lead the technical implementation of ServiceNow Strategic Portfolio Management (SPM) , bringing proven experience from multiple enterprise SPM deployments , ideally within large, complex environments.
• Serve as the hands‑on technical authority for SPM design, configuration, and delivery, including Collaboration Workspace and Project/Portfolio Management.
• Act as the primary technical interface to the EPMO , partnering closely to ensure portfolios, programs, and projects are aligned with enterprise goals and governance.
• Work directly with implementation partners and integrators , providing oversight, direction, and quality control throughout delivery.
• Design and build scalable solutions using Flow Designer, scripting, integrations, and platform automation .
• Support alignment between SPM and broader platform capabilities including Software Asset Management, Hardware Asset Management, and CMDB maturity .
• Coach and upskill internal engineering teams , serving as a long‑term platform gatekeeper post–go‑live to ensure standards, consistency, and maintainability.
• Act as an escalation point for complex technical challenges , providing clear, confident direction without over‑communication or ambiguity.
• Contribute to platform governance, documentation, and delivery standards to support sustainable growth of the ServiceNow ecosystem.

What You Bring

Required Qualifications

• Senior‑level ServiceNow engineering experience in enterprise environments (typically 7+ years ).
• Demonstrated experience across multiple ServiceNow SPM implementations , preferably at scale.
• Background working for or alongside ServiceNow integrators or consultancies (current or past strongly preferred).
• Experience delivering at least one greenfield or net‑new ServiceNow implementation from planning through go‑live.
• Strong hands‑on expertise in ServiceNow configuration, development, and integrations .
• Ability to engage confidently with executive stakeholders and EPMO teams , translating strategy into execution.
• Proven ability to balance architect‑level thinking with hands‑on delivery .

Preferred Qualifications

• Experience with IT Asset Management (SAM/HAM) and CMDB governance .
• Familiarity with Discovery, Service Mapping, and CMDB data quality best practices .
• ServiceNow certifications related to SPM, ITSM, or platform architecture .
• Experience in Banking and/or Financial Services environments preferred.

What Success Looks Like

• A successful, enterprise‑grade rollout and adoption of ServiceNow SPM across portfolios and projects.
• Clear visibility, governance, and confidence within the EPMO and leadership teams.
• A well‑governed, scalable ServiceNow platform with strong CMDB and asset foundations.
• Internal teams enabled and supported, with consistent standards enforced post–go‑live .