Supervisor

Job Description ITG Communications is hiring a Supervisor in Shelbyville, IL. Responsible for supervising, coordinating, and monitoring the activities of both in‑house and contract fiber technicians for all fiber projects. Negotiates and monitors progress on new build, rebuild, extension, expansion, design and planning. Sets priorities for the fiber team. Assigns tasks and checks work at regular intervals. Customarily and regularly directs the work of at least two or more other full‑time employees or their equivalent not limited to quality only, but safety as well. Responsibilities Supervises direct and functional reports, coaches and monitors performance of employees to established goals and objectives. Inspects the quality of work of in‑house technicians and contractors regularly, ensuring that all standards (federal, state and Company) are followed. Develops and implements appropriate methods, practices, policies and procedures; informs employees of changed processes. Reviews and analyzes service, quality control, maintenance, and operational reports to determine causes of nonconformity with specifications. Develops and assigns work schedules. Ensures that resources (i.e. vehicles, equipment and inventory) are maintained in proper working order. Maintains open communications with other departments. Analyzes needs and designs for fiber construction projects. Performs field walkouts as required. Coordinates with engineers and developers in designing the plant; draws and sketches installation and location of equipment and cable; completes bill of materials (BOM) needed for planned construction or fiber span replacements. Practices Company safety policies and procedures and ensures they are followed. Exercises independent judgment and discretion in matters of significance. Maintains regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary. Other duties and responsibilities as assigned. Requirements Education High school diploma or equivalent, or Relevant Work Experience 2‑5 years of technical experience splicing and troubleshooting fiber 2‑5 years of supervisory experience with steady work history preferred Skills/Abilities Strong computer skills and proficiency in Microsoft Outlook, Word & Excel, Smartsheet Strong verbal and written communication skills Ability to prioritize and organize effectively Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to manage emergencies and rapidly changing priorities, and to effectively direct the work activities of others under all work conditions Ability to supervise and motivate others Ability to work independently Ability to read and understand construction drawings Ability to read, edit and understand fiber optic designs and/or schematics Knowledge of the physical construction and design of aerial and underground cable plant including coax & fiber Basic knowledge of various fiber cable builds (FTTU, MDU/SDU, Nodes, Metro‑E, etc.) Basic knowledge of the operation of a signal level meter, OTDR and optical light meters Ability to lift up to 50 pounds is required Valid driver's license and clean driving record Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Direct Reports Fiber Technicians (Splicers) Contract Fiber Technicians NOTE: Additional direct reports may be assigned as needed per area growth. Additional Comments ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. #J-18808-Ljbffr ITG Communications, LLC