Office Associate - Digestive Health

Digestive Health Office AssociateTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.The Digestive Health Office Associate is responsible for all functions and processes related to patient check-in, check-out, registration and scheduling. Obtains and updates the patient's demographic and financial information in a sometimes demanding atmosphere utilizing multiple applications to assure timely processing of the patient visit. Performs a variety of functions including accurate patient identification while adhering to Red Flag procedures to ensure patient safety. Must stay abreast of all insurance changes and adheres to managed care requirements and all other information legislated for Health Care as it relates to the health system. Must understand the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account. Verifies eligibility of insurances, completes accurate registration of patients, and manages and schedules patient appointments. EEO/AA/Disability/VeteranResponsibilitiesRegistration: Initiates and completes patient visit information in accordance with YNHH department protocol.Scheduling: Accurately and promptly schedules patient appointments per department standards.Insurance: Ensures appropriate financial information is accurately obtained and documented to ensure proper reimbursement to the health system.Customer Service: Follows Customer Service guidelines in accordance with YNHH department protocol.Resource Management: Utilizes Health System and Department resources to effectively support the patient experience.Supports Organizational and Departmental GoalsPerforms other duties as assigned by Supervisor.QualificationsEDUCATIONHigh school diploma or GED required. Associate degree preferred.EXPERIENCEOne (1) to two (2) years of work experience in a customer service environment preferably in a hospital/physician office with emphasis on registration and scheduling preferred.SPECIAL SKILLSSelf-directed, well organized and exhibiting excellent interpersonal and team oriented skills with a strong ability to coordinate and schedule patient appointments. Basic computer skills and the ability to adapt to various programs/systems. Capable of balancing appropriate level of intervention and partnering with clinical staff to insure the highest quality of patient care.