QA Analyst

Quality Assurance Analyst
Location: Chester, NY Area | Onsite 3 days/week (following initial 90-day 100% onsite training/onboarding period)
About the Company
Our client is one of the largest cable and broadband operators in the United States, serving over 3 million households and businesses across 22 states. They are a leading gigabit broadband provider focused on smaller and mid-sized markets, offering high-speed data, video, phone, and mobile services through a fiber-rich network. They are growing and investing heavily in their technology and software infrastructure.


Position Overview
We are looking for a Quality Assurance Analyst to join an established QA team and support the overall quality of various software systems and applications. This role covers manual testing across web, mobile, and client-server platforms, including complex end-to-end workflows and physical device testing (Android/iOS, Set Top Boxes, cable modems, fiber ONTs).
Responsibilities

• Own test planning and strategy aligned to project schedules and timelines
• Write, execute, review, and maintain manual test cases in JIRA as requirements evolve
• Perform testing across web apps, mobile apps (iOS/Android), set-top boxes, cable modems, and fiber devices
• Execute Smoke, System, Functional, End-to-End, Integration, Regression, UAT, GUI, and Load Testing
• Identify, report, and track defects in JIRA; participate in defect triage sessions
• Communicate testing progress and findings to team members and management
• Document test scenarios, workflows, user guides, and technical specifications
• Collaborate with internal development/QA teams and external vendors on system integrations
• Support production deployments and perform post-deployment validation
• Manage multiple concurrent projects in a fast-paced environment

Requirements

• 3+ years of manual testing experience in a Software QA role
• Strong knowledge of QA methodology, SDLC, and STLC
• Experience with SoapUI, Postman, RESTful APIs, and XML
• Hands-on experience writing thorough test plans and test cases from functional requirements
• Strong written and verbal communication skills
• High attention to detail and analytical ability

Nice to Have/Desired:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• Experience with complex, multi-tier platform testing preferred
• QA/software testing certifications a plus