Bereavement Program Manager

Hope Hospice – Loving Professionals with a Shared Vision to Serve We are recognized as a Top Workplace and a Best of New Braunfels recognized Best Hospice for 10 years and Best Thrift Shop on and off for 8 years. Since 1984, Hope Hospice has assisted over 15,000 patients and their families with Hospice services. As a non‑profit, community‑owned organization we believe in providing exceptional, compassionate care, focusing on the quality of life for anyone who qualifies for service, regardless of their ability to pay. We love our employees just as much as we love our patients. That’s why we’ve put together a generous benefits package that includes: Health Medical, Dental, and Vision – paid 100% for employee only; competitive plan cost for dependents Health Savings Account with matching employer contributions of $100 per month Company‑paid Long‑Term Disability, Life and Accidental Death/Dismemberment, and an Employee Assistance Program paid for by Hope Hospice Additional Life and Accident and Critical Illness, FSA/Dependent Care, Short‑Term Disability, and other voluntary benefits are available Time Off Vacation – up to 4 weeks per year Sick – up to 2 weeks per year Personal Days (3) Paid Holidays (8) 403(b) retirement savings plan with company match up to 5% Tuition Assistance Opportunities for professional career development and growth Continuing education opportunities If you require assistance or accommodation completing our application process, please contact the Human Resources department at View phone number on click.appcast.io, Monday through Friday, 8:00 a.m. to 5:00 p.m. We are an equal‑opportunity employer. Human Resources Department 611 N. Walnut Ave New Braunfels, TX 78130 Email: View email address on click.appcast.io Fax: View phone number on click.appcast.io Position: Bereavement Program Manager Location: New Braunfels, TX Job Id: 305 # of Openings: 1 Job Summary Responsible for developing, implementing, and supervising the Bereavement Program and Children’s Grief Program and for the delivery of related services, to include patients and families both at Hospice and in the community at large. This position is responsible for the training and supervision of Bereavement Program and Children’s Grief Program volunteers, interns and employees. Job Status Full Time/ Exempt Job Relationships Reports To CEO Supervises Bereavement Program and Children’s Grief Program Counselors, Program Assistant, Interns, and Volunteers. Qualifications LPC or LPC‑S Preferred Master’s Degree in Counseling preferred Demonstrated clinical experience in the areas of grief and loss, trauma, child and adolescent death and dying issues, individual, family and group therapy. Leadership skills and experience including professionalism, emotional intelligence, organization, and coaching/development. Demonstrated skill in administrative performance including expertise with both written and oral communication, supervision of volunteers and/or staff, documentation and evaluation requirements, and program management. Suitable personal appearance, behavior, attitude, integrity, and excellent interpersonal communication and relationship skills. Acts as a team player by being flexible, self‑motivated, dependable, and dealing well with others. Able to problem solve, make decisions, set priorities, and keep accurate and orderly records. Demonstrated computer and technology skills and knowledge required. Duties and Responsibilities A. Administrative Develops and oversees the Bereavement Program and Children’s Grief Program of Hope Hospice, including policies & procedures as needed. Coordinates and evaluates Bereavement Program and Children’s Grief program follow‑up, and performance improvement plans. Ensures compliance with CHAP standards and regulatory and legal requirements. Completes and provides regular reporting and metrics on program performance and compliance to CEO and Executive Leadership or Board of Directors as required. Collaborates with Development Department to develop and submit Grant applications and other opportunities for fundraising for Grief and Bereavement programs. B. Education/Community Liaison Serves as an educator and public relations person to those in the community requesting bereavement and children’s grief program services and information, regardless of whether they received hospice services. Serves as a liaison between Hospice and other agencies dealing with bereavement/children’s grief or related areas, offering expertise to community members and organizations impacted by loss. Works to develop the agency as a recognized resource for community education and services for bereavement/children’s grief services. Works with Development Department to inform the community about bereavement/children’s grief programs and events. Oversees assignments of Bereavement and Children’s Grief Program volunteers and provides supervision, in conjunction with the Director of Mission Support Services Oversees and provides support for the adult and children’s grief program support groups, memorial services, activities, and camps as needed. Provides direct services to adults, children, and families by: intake sessions, support groups, counseling, maintaining telephone contact, and/or making referrals to appropriate private therapists and/or agencies. Coordinates orientation and training for Bereavement Program and Children’s Grief Program staff, volunteers, and interns. Provides Bereavement/Grief department information for new employee orientation and patient companion volunteer training. Oversees and supports any special events for the Bereavement Program and Children’s Grief Program Assists with coordination and oversight of Camp HavenHeart. Directs recruitment, screening, and training of volunteers for the Bereavement Program and Children’s Grief Program (including Camp HavenHeart). Assists Volunteer Program Manager with recruitment, screening, and training of other Hope Hospice volunteer roles. C. Supervision/Evaluation Monitor and evaluate performance of Bereavement Program and Children’s Grief Program staff, volunteers, and interns, including an annual performance review. Recruit and supervise student interns & LPC Interns as needed for program growth. Develop educational programs based on assessed needs of the clients, community, and volunteers. Assure volunteers’ compliance with agency policies and procedures. Assist with maintenance of personnel records for each volunteer detailing activities performed, orientation and training, competency assessments, TB and Hep B records, and annual performance review. Assess the effectiveness of the program in services provided, events and activities in support of client and community needs, capacity to meet counseling needs, staff performance, recruiting and retaining volunteers. D. General Support philosophy and objectives of Hope Hospice. Promote a team approach through cooperation, mutual respect, flexibility, and dependability. Participate in appropriate meetings and activities. Exhibit good judgment based on sound reasoning. Seek personal growth and contribute to an atmosphere of excellence, respect, and caring. Read materials and attend in‑services, seminars or conventions as needed for professional growth. Maintain professional competency and licensure (as applicable) in area of expertise. Stay current with accreditation and governmental regulations affecting area of expertise. Work well both independently and in a team environment. Document effectively and timely for optimal communication, reimbursement, and accreditation purposes. Working Conditions Normal office environment; moderate amount of standing, walking, stooping, sitting; minimum amount of lifting required. Driving to community service educational programs, which may include climbing stairs and variable circumstances. Please note this job description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Hope Hospice