Spa Treatment Provider- Massage Therapist

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to spa guests. The Massage Therapist is responsible for providing relaxation or treating body pain and discomfort through physical touch and moving a client's muscles. Their duties include meeting with clients to determine the type of massage they need, creating a relaxing ambiance in their office and kneading or rubbing muscles to release tension.


ESSENTIAL RESPONSIBILITIES

• Greet and welcome guests upon arrival.
• Provides the highest level of professionalism, gracious service and treatment quality offered to our guests.
• Evaluates our guests' health conditions by providing the highest quality of treatment while ensuring a safe environment for our guests.
• Inform our guests of the treatment steps to follow.
• Prepares treatment room for upcoming treatments, ensuring the highest levels of cleanliness and sanitation for the department.
• Contributes to the success of the organization by promoting the products and services available at the spa.
• Ensures the facilities are well maintained.
• Follow the company's safety and emergency procedures.
• Maintains current credentials and licenses as required by city, county, and state regulatory agencies.
• Performs additional duties and responsibilities as directed by the leadership team.
• Seeks the opportunity to up-sell and recommends other hotel outlets to our guest.
• Undertakes other responsibilities as directed by supervisor.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Confer and cooperate with other departments to ensure coordination of guest needs.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Ability to commit to a minimum of two shifts per week including mornings, evenings, weekends, and holidays.
• Exceptional attention to details, time management and customer service skills
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance.
• Ability to be poised under pressure and maintain a highly diplomatic attitude with challenging guests and under stressful circumstances.

• Must possess excellent communication and customer service skills.
• Must be friendly, professional, and patient.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.

EDUCATION

• High school diploma or general education degree (GED); and two years' hands-on experience outside of school

EXPERIENCE

• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.

LICENSES OR CERTIFICATIONS

• Current license through the California Massage Therapy Council

GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

*The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment
• The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses