Registration Technician

:

Posting Details

Position Information Job Number CLA00551P Position Title Registration Technician Position Type Classified Full Time Percentage Employee 100% Number of Months Assignment 12 Starting Date As soon as possible Current Work Schedule Monday - Friday 8:00am - 4:30pm (days and hours might change depending on District needs) Salary Range 15 Salary $3,793.50- $4,853.69 Monthly. - Successful candidate will start at step 1 except in cases where District deems appropriate. Shift Differential FLSA Non-Exempt Location Main Campus Department Admissions and Records (Dept) Open Date 05/28/2025 Closing Date 06/11/2025 Open Until Filled About Rio Hondo College About Río Hondo College Río Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Río Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few. Strengths Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College's 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color. Río Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students' success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve. Río Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color. Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor's degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team and excellent athletic teams, student leadership opportunities, travel abroad experiences and more. In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Río Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities. Basic Function Under the direction of an administrator or manager, provides duties related to day-to-day registration activities which assist in the processing of students and related paperwork necessary to facilitate student enrollment into college classes and programs. The Registration Technician is an entry-level classification within the Admissions and Records (A&R) Department. The incumbent performs a variety of routine, day-to-day activities to support the A&R office, staff, and students. The Registration Technician works under the direct supervision of the administrator or manager and executes the assigned tasks with a lower-degree of independent judgement and makes decisions based on well defined and established guidelines, policies, and procedures related to the area of assignment and or at the direction of the administrator. The Registration Technician is distinguished from the Admissions and Records Technician I and II in that the latter classifications perform essential responsibilities requiring moderate to advanced knowledge of A&R policies and procedures under general or limited direction from the administrator or manager. Representative Duties 1. Reviews records for status change; accepts, reviews, and processes college application data into student information system; enters application data into college computer program. E 2. Reviews applications for accuracy and completeness and makes corrections as needed; reviews and resolves applications held in errors. E 3. Residence codes college applications that are routine in nature; enters and updates routine applications. E 4. Issues transportation program; verifies student's eligibility, activates, issues transportation passes, and process replacement passes, as needed. E 5. Answers and provides information and assistance to students and employees in any modality identified by the college, including by not limited to, in person, via email, and by phone. E 6. Takes identification card photos and issues the card for students and staff. E 7. Admits, registers, processes change of program/major, and add/drop, requests. E 8. Identifies codes for application reporting (high school, college). E 9. Works payment windows, accepts fees in cash, check, credit card payments and posts payment information on the system; reconciles daily fee payment receipts, cash on hand resolves issues. E 10. Organizes, arranges, and files all physical and electronic documents. E 11. Assists with training of new registration clerks. E 12. May train and provide work direction to student workers, student assistants, and short-term, temporary staff. E 13. Performs a variety of clerical and administrative responsibilities in support of the department's day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E 14. Performs related duties that support the overall objective of the position. Knowledge and Abilities Knowledge of:

• District policies and procedures related to the area of assignment.
• Basic goals and objectives of a college admissions and records office.
• Applicable sections of the California Education Code and other applicable laws related to the

area of assignment.

• Federal, state, and local laws, rules, and regulations governing student admissions and

records.

• Administrative practices and procedures, including recordkeeping and filing practices and

procedures.

• California Education Code and Title V as it relates to the area of assignment.
• Family Educational Rights and Privacy Act (FERPA).
• Basic mathematic skills.
• Basic research techniques, methods, and procedures.
• Federal and state regulations, policies, and guidelines, regarding community college

admissions and student record keeping.

• Modern office practices methods and techniques.
• Record keeping, filing, file sharing, and filing systems methods and techniques.
• Operation of standard computer software programs, applications, and databases; computer

hardware and peripheral equipment.

• Human relation skills to use proper telephone etiquette.
• Effective communication techniques and interpersonal skills using tact, patience, and

courtesy.

• Principles of sound business communications.
• Best practices and procedures on use of various office equipment.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Communicate clearly and effectively both verbally and in writing.
• Effective communication techniques and interpersonal skills using tact, patience, and

courtesy.

• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to:

• Perform the essential responsibilities of the position.
• Interpret and explain rules, regulations, procedures, and policies regarding student

admissions, registration, and records maintenance.

• Relate effectively to all students.
• Organize, set priorities, and exercise sound independent judgement within areas of assigned

responsibility.

• Interpret, apply, explain, and reach sound decisions in accordance with District policies and

federal, state, and local regulations and requirements.

• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Review situations accurately and determine the appropriate course of action using judgment according to established policies and procedures.
• Establish, maintain, and foster positive and effective working relationships.
• Listen actively and effectively.
• Communicate clearly and effectively, both orally and in writing.
• Understand and follow oral and written instructions.
• Maintain confidentiality of District files and records.
• Maintain a positive attitude in customer service.
• Maintain productive work relationships with employees and students.
• Utilize a variety of computer software programs, applications, databases, and Enterprise Resource Planning (ERP) Systems such as Banner.
• Work under pressure, meet deadlines and maintain attention to detail.
• Perform multiple tasks simultaneously.
• Determine appropriate course of action using judgment-established policies and procedures.
• Enterprise Resource Planning (ERP) Systems such as Banner.
• Understand and follow verbal and written directions.
• Effectively communicate both verbally and in writing.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
• Explain procedures to others; convey a positive image of the college.
• Establish and maintain effective and cooperative working relationships with those encountered in the course of work.

Education and Experience High school graduate or General Educational Development (GED); AND

• One (1) year of clerical experience and working with the general public.
• Or, satisfactory completion of 12 college units.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Equivalencies Foreign Degrees

Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts.

License Certificates/Credentials

• Possession of, or ability to obtain, a valid driver license.
• Insurable driving record throughout the course of employment in a position requiring transporting students or using a District or college vehicle.
• May be required to travel for various off-site meetings, trainings, conferences, and or events in support of the overall objective of the position.

Desired Qualifications Experience working in a student-centered environment. Distinguishable Characteristics Working Conditions PHYSICAL DEMANDS : While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms. Specific vision abilities required by this job include close vision, use of both eyes, ability to distinguish basic shades and colors and the ability to adjust focus. Employees are frequently required to walk and stand and occasionally lift up to 20 pounds. MENTAL DEMANDS : While performing the duties of this class, incumbents are regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work on multiple, concurrent tasks; and interact with District, students, vendors and others encountered in the course of work, some of whom are dissatisfied or abusive. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, with constant interruptions, and the noise level may vary depending on activities of the office. The Americans with Disabilities Act ( ADA ) requires us to identify the essential duties/functions of the position. We have indicated those duties with an E on the . Position Description Applications are currently being accepted for Registration Technician, Full-Time. Application Procedure Applications must be submitted by 11:59 p.m. PT on the closing date. Applicants must submit a complete online application that includes the items listed.

• Rio Hondo College online application (which includes supplemental questions)
• Résumé/Curriculum Vitae
• Complete transcripts of all colleges/university studies, including degree earned (copies will be accepted)
• PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL , FAX , OR EMAIL WILL NOT BE ACCEPTED .
• NOTE THAT ALL CORRESPONDENCE , INCLUDING INTERVIEW INVITATIONS , WILL BE SENT VIA EMAIL .

Special Instructions to Applicants Additional Information

• The Immigration Reform and Control Act requires the District obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.
• Successful candidate is responsible for verifying all prior work experience and providing all academic transcripts for purposes of salary placement.
• As a condition of employment, the selected applicant must provide a set of fingerprints (at the applicant's expense) taken by an official LiveScan agency.
• Provide a Certificate of Tuberculosis Exam for initial employment (The certificate must be renewed every 4 years as a condition of continuing employment).
• For positions requiring a valid California driver's license, proof of insurability is required.
• Applicants who are protected under the Americans with Disabilities Act and require accommodations for completing the application process, testing (if required for position), or the interview, please notify the Human Resources Office.
• A copy of this announcement will be provided in Braille to visually impaired applicants upon request.

Commitment to Diversity

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.

Cancel RTF Policy

WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION. THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES.

EEO Statement

Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.