Business Process Consultant - ServiceNow

Full-time

Northern Base

Hiring Alert | Business Process Consultant ServiceNow

Location: Cincinnati, OH (Remote)

Employment Type: Full-Time

Experience Required: 6 8 Years

Visa Type: USC / GC Only

Must-Have Skills:

ServiceNow Platform Expertise
ServiceNow Workflow Design & Optimization
Business Process Management (BPM)
Business Requirements Analysis
Functional Solution Leadership
ServiceNow Offerings & Workflow Configuration
Agile User Story Creation
Acceptance Criteria Definition
Testing Strategy & Knowledge Transfer
Process Improvement & Automation
Customer Engagement & Consulting
ServiceNow Best Practices
Workflow Optimization
Solution Design
Team Leadership & Mentoring
AI-Driven Workflow Optimization
AI-Powered Process Automation
AI-Assisted Decision Making
Responsible AI Practices

Preferred Experience:

Experience leading functional solution delivery for ServiceNow implementations
Experience specializing in 1 2 ServiceNow offerings or workflows
Experience translating complex business requirements into ServiceNow configuration requirements
Experience creating user stories for Agile development
Experience defining acceptance criteria and testing strategies
Experience coaching and mentoring junior Business Process Consultants
Experience driving process improvement and workflow automation
Experience designing efficient workflows using ServiceNow capabilities
Experience training customers on user stories, acceptance criteria, testing, and knowledge transfer
Experience collaborating with ServiceNow product teams to improve platform solutions
Experience maintaining ServiceNow workflow certifications
Experience independently managing customer projects and complex issues
Experience leveraging AI to optimize workflows and customer solutions
Understanding of AI system design, ethical AI considerations, and responsible AI adoption
Strong analytical, problem-solving, communication, and stakeholder management skills
Ability to travel up to 50%

Education:

Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field preferred.

Tech Stack:

Apply

Vacancy posted 2 days ago

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