Veterinary Receptionist

Full-Time Client Service Representative (CSR) at VCA Aurora Animal Hospital

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Requirements: Excellent oral and written communication skills.

Schedule: Full-time position for evenings and weekends.

Compensation: $18/hr

Benefits of joining the VCA Aurora Team!

Access to the people and financial resources of a large veterinary community

Leadership opportunities

Career development programs

Opportunities to give back through strong Shelter partnerships and VCA Charities

Onsite Social Worker to support clients and employees through difficult situations and promote well-being

Tuition support and sponsorships

Vet Tech license reimbursement

Free mental wellness subscriptions

Referral bonuses

Competitive wage

Medical, dental & vision insurance

Life, long and short term disability insurance included

Paid parental leave

Paid vacation and sick time

401(k) with corporate match

Join Our Team!

If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA Aurora family and help us provide outstanding veterinary care to our community