Network Administrator

We are seeking a Network Administrator with strong technical troubleshooting skills, a customer service mindset, and a desire to learn. This position supports the daily operation, maintenance, security, and reliability of enterprise network and collaboration infrastructure. Configure, monitor, maintain, and troubleshoot enterprise networking infrastructure, including switches, routers, wireless, firewalls, VPNs, and SD-WAN. Perform network upgrades, patching, vulnerability remediation, equipment replacements, and routine configuration changes. Administer and troubleshoot Zoom Phone, meetings, and contact center technologies, including call routing, user provisioning, and queues. Utilize network automation tools to support deployments, configuration management, and routine maintenance. Respond to incidents and service requests, resolve technical issues, and **escalate** complex problems when appropriate. Collaborate with internal teams and vendors, support infrastructure projects, and maintain accurate technical documentation. Participate in an after-hours on-call rotation and planned maintenance as needed. Education Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum Qualifications 2+ years of experience in network administration, infrastructure support, or a related technical role. Working knowledge of TCP/IP, routing, switching, wireless networking, and network security. Hands-on experience troubleshooting network infrastructure. Strong communication, problem-solving, and customer service skills. Preferred Qualifications Cisco CCNA or comparable networking certification. Experience with Cisco, Fortinet, Palo Alto Networks, or similar enterprise networking technologies. Experience with Zoom Phone, Zoom Meetings, or Zoom Contact Center, and Zeus Provisioning. Familiarity with network automation or scripting. #J-18808-Ljbffr Farm Credit Services of America