Retail Team Lead - Operations

Do you like to champion operational efficiency and exceptional customer service? As a Retail Operations Team Lead you will be responsible for greeting and assisting customers, maintaining in-stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items, and supporting the management team with day‑to‑day store operations. Key Responsibilities Provide courteous, professional service to best serve the needs of our customers. Lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness. Maintain a neat and orderly store environment, including execution of merchandising, planograms, product displays, and stocking shelves. Lead by example, taking on additional responsibilities as needed. Serve as Floor Leader (average 25% of time) and open/close the store. Requirements At least 1 year of retail experience. Ability to lead, guide, and mentor store employees. Flexible availability and willingness to work some weekends and holidays as needed. A love of tools & equipment. Excellent communication skills. Ability to lift 70 lbs. Service‑focused mindset. About Us Northern Tool + Equipment is a family business with roots spanning three generations in Minnesota’s Iron Range. We serve professional tradespeople and weekend warriors alike, offering a wide range of top national brands and our own specialized tools and equipment. With over 130 retail stores across 24 states, we strive to provide the tools, prices, and advice our customers need to succeed. Benefits Competitive pay $16.00 ‑ $22.50 hourly, personalized based on skills, experience, and location. Full‑time position with a flexible schedule. Comprehensive benefits (health, dental, vision, 401(k) with company match) for employees working 30+ hours per week. Generous employee discount on tools and equipment. Daily Pay option for immediate earnings access. Paid holidays and time off for qualifying employees; stores closed on major holidays. Eligible incentive programs for performance. #J-18808-Ljbffr Northern Tool + Equipment