Privacy Program Manager

Privacy Program Manager

We are seeking an experienced and pragmatic Privacy Program Manager to build and lead the Privacy Program across PlayOn Sports. This is a key role in the growing PlayOn Sports Information Security program and requires a privacy SME who will make sure we get it right.

You will own PlayOn's privacy program governance by serving as the company's subject matter expert, translating that expertise into program decisions, risk assessments, and remediation work. You report directly to the CISO and will work closely with Legal, Data Governance, Engineering, and external privacy counsel, operating as the expert the business turns to before making decisions that touch personal data.

The ideal candidate brings 3–5 years of privacy program experience in a consumer-facing technology environment, has operationalized privacy compliance from the inside (not just read the statutes), understands the practical implications for products that serve minors or schools, and is comfortable working in a model where they own the privacy governance layer while partnering with operational teams throughout the business.

The Outcomes You'll Deliver

• Comprehensive Privacy Program – Forward looking program with privacy risk decisions embedded in product, vendor, and before launch, that meets required Privacy statutes
• Compliance management – Lead GRC programs including expanding compliance capabilities, drive adoption of continuous monitoring and testing and manage reporting capabilities.

In this role, you can expect to

• Own PlayOn's privacy program governance: CCPA, COPPA, and applicable state privacy laws as they apply.
• Drive compliance remediation work in partnership with Legal and external privacy counsel.
• Conduct Privacy Impact Assessments (PIAs) for new products, features, and vendor relationships, surfacing real risk and driving resolution, not just documenting it.
• Maintain Records of Processing Activities (ROPA) and the company-wide data inventory; validate accuracy across all three product platforms.
• Oversee privacy processes and ensure activities align with program requirements and are conducted within SLA.
• Participate in the Data Privacy Council (DPC) as the privacy program's subject matter expert.
• Maintain and update external-facing privacy policies, internal notices, and employee data handling guidelines.
• Conduct vendor privacy risk assessments during onboarding and annual vendor reviews.
• Support GRC program, including evidence collection for Compliance reports and audits, e.g. SOC 2 Type II.
• Own the security questionnaire response process for customer and prospect privacy inquiries.
• Track and report privacy program metrics, open risks, and remediation progress to the CISO.

To thrive in this role, you have

• 3–5 years of privacy program experience at a consumer-facing technology company — operational track record, not just policy or legal advisory.
• CCPA compliance experience.
• Working knowledge of COPPA and the practical implications for products serving minors or educational institutions.
• Experience conducting PIAs and privacy risk assessments that produce actionable decisions, not just documentation.
• Familiarity with data mapping and ROPA methodology — you have built or maintained a data inventory before.
• Comfortable working in a governance and oversight model — advising and holding partner teams accountable rather than owning every operational process directly.
• Strong written communication: clear privacy notices, precise questionnaire responses, no marketing language.
• Ability to work across Legal, Data Governance, and Engineering, each with different incentives and vocabulary.
• CIPP/US certification or actively pursuing one.
• GRC platform familiarity (Vanta, Hyperproof, Drata, or equivalent) — evidence workflows and control mappings.
• Experience with additional U.S. state privacy laws (VCDPA, CPA, CTDPA, and others as they apply).
• COPPA operational experience for student or minor-facing consumer products is strongly preferred.
• PCI DSS familiarity is a plus — GoFan processes payment data across ticketing products.

How You Play

• Ownership over Participation - You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars - You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort - You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
• Fairness over Popularity - You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making.

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.

We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

Why You'll Love Working at PlayOn

Product, potential, and people. We're a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.

This is a growth-stage company, meaning your contributions have real impact. You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.

Our culture is built on accountability, collaboration, growth, and fairness. We don't just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what's right even when it's hard. Together, we strive to be better every day—because we know that's how we win as a team.

The Benefits We Offer

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment
• Note: Must be a full-time employee to participate in the company's employee health benefit plan. Part-time employees and interns are not eligible to participate.