Shift Manager DQ

Job Description

Job Description

About Company:

Frick's Dairy Queen started in the spring of 1977 by Jim and Abbie Frick. Our original southside location in South Bend Indiana was a small walk up Dairy Queen. Severing all the DQ Classics like the Banana Split, Peanut Buster Parfait and the cone with a curl. Jim and Abbie always wanted their team and fans to feel part of the Frick family. Passing the business over to their children in the nineties, Jim and Abbie have left that family feel with the organization to this day. The 2000s brought the addition of other locations and more family members joining the company and are still focused on the great service our fans deserve. Almost 50 years later and after countless awards from DQ and local organizations the legacy that Jim and Abbie started will continue on. Frick's Dairy Queen is here to make you smile and give a story to remember the experience.

About the Role:

The Shift Manager at DQ plays a crucial role in ensuring the smooth operation of the store during their shift. This position is responsible for leading a team to deliver exceptional customer service while maintaining high operational standards. The Shift Manager will oversee daily activities, manage staff, and ensure compliance with company policies and procedures. They will also handle customer inquiries and resolve conflicts effectively, contributing to a positive dining experience. Ultimately, the Shift Manager is key to driving sales and fostering a team-oriented environment that aligns with the company's values.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a retail or food service environment.

Preferred Qualifications:

• Experience in a supervisory or management role.
• Knowledge of food safety regulations and practices.

Responsibilities:

• Supervise and coordinate daily operations of the store during assigned shifts.
• Train and mentor team members to provide outstanding customer service.
• Address customer complaints and resolve conflicts in a professional manner.
• Ensure compliance with health and safety regulations as well as company policies.
• Monitor inventory levels and assist in ordering supplies as needed.

Skills:

The required skills for this position are essential for creating a positive customer experience and maintaining operational efficiency. Providing great customer service involves actively engaging with customers, understanding their needs, and ensuring their satisfaction. Effective conflict resolution skills are necessary for addressing any issues that arise, allowing the Shift Manager to maintain a calm and professional atmosphere. Customer service training is vital for developing team members' skills, ensuring they are equipped to handle various situations. Operations leadership is crucial for guiding the team, making decisions that align with company policies, and driving overall store performance.

8a-5p, 11a-7p, 5p- Closing, 3p- Closing, 2-3 nights/wk