Receptionist - My Vet Animal Hospital (MYVET)

Veterinary Client Service Representative

Welcome to My Vet Animal Hospital, a top-rated, AAHA-accredited practice right here in Westerville. We focus exclusively on small animal medicine, and every person on our staff is crucial to the high standard of care we provide. Whether you are a client service representative warmly greeting our community, a technician assisting with complex cases, or a veterinarian leading medical care, your contributions are valued. We provide the resources, continuous education, and mentorship needed for everyone on our team to advance their careers and achieve their professional goals. Located just north of Columbus, Westerville offers the perfect mix of small-town charm and modern city convenience. Our highly engaged community trusts us with their pets, allowing you to build meaningful relationships with the clients you see every day. Outside the clinic, you can explore the local park system, check out the unique shops and dining in the vibrant Uptown district, or take a quick drive into Columbus for even more amenities. It is a fantastic place to build a rewarding career and enjoy a great life outside of work.

At My Vet Animal Hospital, we're looking for an experienced Veterinary Client Service Representative who loves working with people just as much as they love animals. We're a full-service General Practice and Urgent Care hospital where our CSRs are so much more than the people answering phones. They're an essential part of our medical team, helping clients navigate their pets' care while creating an exceptional experience from the first phone call to the final goodbye.

We're looking for someone with previous veterinary client service experience who can:

• Thrive in a fast-paced environment while keeping a positive attitude.
• Confidently schedule appointments and recognize when a patient may need urgent attention.
• Communicate with compassion, even during difficult conversations.
• Build meaningful relationships with clients and their pets.
• Multitask, problem-solve, and work collaboratively with our medical team.
• Bring ideas, ask questions, and continue growing their veterinary knowledge.

We're not looking for someone who just wants to answer phones and check clients in. We're looking for someone who wants to make a difference in the experience our clients and patients have every single day. If you're searching for a hospital that values collaboration over ego, mentorship over criticism, and growth over "that's how we've always done it," we'd love to meet you.

Come see why we do things a little differently. We think you'll like it here.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation: A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing: We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth: We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health: Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.