Senior Manager, Know Your Customer (KYC) Advisory Governance

Senior Manager, Know Your Customer (KYC) Advisory Governance Join to apply for the Senior Manager, Know Your Customer (KYC) Advisory Governance role at Capital One The Senior Manager, Know Your Customer (KYC) Advisory Governance performs a key risk management role (second line of defense) to help ensure corporate initiatives and line‑of‑business processes comply with applicable Anti‑Money Laundering (AML) laws, regulations, and guidance. While working within the Compliance Management Program framework, the Senior Manager is responsible for delivering quality results, providing compliance advice to lines of business as a subject‑matter expert, and executing or participating in corporate processes. The role will help to establish an effective risk‑control environment and address regulatory/compliance requirements while ensuring consistency among Enterprise KYC and Advisory across Capital One Lines of Business. The role will facilitate transparency and proactive engagement between all areas of AML and the lines of business (LOBs) by launching new or enhancing existing engagement forums/models, and create mechanisms (e.g., through the regular risk review processes, new reporting, etc.) to ensure visibility of the AML program status for each LOB, including early indicators of emerging risks or changing behaviours. Key Responsibilities Enhance AML Advisory program governance by building new monitoring processes and strengthening how escalations from, and also impacting the LOBs, are addressed. Lead the implementation and execution of various end‑to‑end work streams to improve the overall AML Risk Program. Advise the line of business on application of AML requirements in the areas of process development, development of controls and monitoring, remediation and corrective action of compliance breakdowns, and changes in law, regulation and regulatory guidance. Oversee, credibly challenge, and assess the AML risk business environment with respect to managing and mitigating AML risk and establish processes to ensure effective and timely implementation of regulatory change requirements. Foster an environment that ensures strong communication and cooperation across the three lines of defense and other corporate stakeholders to facilitate transparency, balance, and credible challenge. Stay current on the changing AML regulatory landscape and understand the impacts to the payments network business. Lead AML Advisory forums to ensure consistency among Capital One Lines of Business, ensuring continuous improvement of local AML risk management processes. Review inquiries from AML Advisors and line of business and provide guidance, support issue resolution/remediation, and escalated risks/concerns as needed. Maintain subject‑matter expertise of applicable laws and regulations. Engage in Audit, Regulatory, and other reviews of the AML program as necessary. Influence changes to processes, procedures, and controls to mitigate AML compliance risks. Create metrics and criteria to show overall program health. Create and present materials to stakeholders of various levels (including business leadership) to promote AML Compliance initiatives and provide updates on AML program health. Basic Qualifications Bachelor's Degree or equivalent military experience. At least 4 years of experience in regulatory compliance, risk management or anti‑money laundering (AML) compliance. At least 2 years of program or project management experience. At least 2 years of advisory or consulting experience. Preferred Qualifications Bachelor's Degree in Business Management, Compliance, Risk, Legal, Finance or Accounting. 3+ years of experience advising on anti‑money laundering (AML) risks associated with credit card products, merchant acquisition, processing or payment networks. Certified Anti‑Money Laundering Specialist (CAMS) or Certified Regulatory Compliance Manager (CRCM) certification. 2+ years of experience working with Tableau dashboards or other data visualization tools for presenting risk metrics and data. At this time Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed‑upon number of hours to be regularly worked. McLean, VA: $170,800 – $194,900 New York, NY: $186,300 – $212,700 Plano, TX: $155,300 – $177,200 Richmond, VA: $155,300 – $177,200 Wilmington, DE: $155,300 – $177,200 This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. #J-18808-Ljbffr Capital One Group