Help Desk Agent

The Help Desk Consultant serves as the first line of support for technology issues across campus, assisting UWM students, faculty and staff. Job Duties Provide technical support to clients over phone, email, and in-person at the Golda Meir Library Troubleshoot a wide range of technical issues and research possible solutions Document client interactions within the IT Service Management platform Communicate with other UWM IT teams and elevate issues Other duties as assigned Required Qualifications Strong written and verbal English communication skills Willingness to work directly with clients over phone, email, and in-person Strong computer skills and an interest in learning about technology Ability to independently research and troubleshoot technical issues Strong attention to detail Ability to work in a fast-paced environment Availability to work at least 15 hours per week Preferred Qualifications Six months of customer service experience Experience troubleshooting technical issues in a professional setting Physical Requirements Ability to sit for long periods and operate a computer Ability to listen and speak clearly over the phone and in-person #J-18808-Ljbffr