Benefits Specialist

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker's compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.

Company Value Statements

Choose Your Attitude

Make Someone's Day

Be Present

Have Fun

Summary/Objective

Provide superior customer service support to DHR clients and employees regarding benefits. This will include, but is not limited to, Open Enrollment, Renewal, and member questions. Other assistance regarding Benefits Plan administration as needed.

Essential Functions

• Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails
• Provide support for new client enrollment in DHR benefit programs
• Answer certain incoming phone calls for the benefits department about health plans and providers
• Perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy
• React within specified time frames to all inquiries and maintain superior client relationships
• Provide ongoing support for clients enrolled in DHR benefit programs
• Research and resolve basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses
• Document information to track interactions and resolution of issues
• Guide clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention
• Perform data input and maintain strong prioritization and organizational skills and professional communications in all interactions
• Interact with carriers and vendors to resolve customer needs
• Participate in special projects as needed
• Proactively strive to solve client issues that are benefit-related and seek assistance when the solution isn't easily obtained
• Demonstrate comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements

Required Education and Experience

• Familiarity with Health and Benefits administration either through education or work experience
• 2-5 years minimum work experience
• Microsoft Office proficiency, including PowerPoint
• H.S. Diploma required or equivalent
• Experience in Customer Service and/or Employee Benefits

Preferred Education and Experience

• PEO experience preferred
• Bachelor's degree preferred
• Adobe Pro knowledge preferred
• At least two years of ACA administration

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.