Lead Installation Technician

Job Description

Job Description

We are looking for an energetic, professional in-home installer for shutters, blinds, and motorized shades. We are the leading home automation specialists for window treatments in the State. You will learn how to program, wire, and automate roller shades, shutters, and exterior patio shades. We provide all the training you need to succeed.

As an installer for Made in the Shade, you are responsible for maintaining all standards and procedures set forth by the company to ensure that we deliver a “Five Star Experience” on every installation, measure, and repair.

We are looking for an ideal candidate who aligns with our values and wants to be part of a team where everyone loves their job. There is a large opportunity to grow with our expanding client base.

Responsibilities and Duties

• Program motorized shades and orient client to operation (training provided)
• Measure windows and install blinds, shades, and shutters for residential/commercial clients
• Ensures all completed measures & installations are accurately documented & transmitted to the Install Team immediately upon completion.
• Adheres to scheduled appointments and arrives at all appointments on time.
• Follows all standards and procedures, including material handling and work processes.
• Provides exceptional customer service and remain friendly, polite, courteous, and professional.
• Works to identify solutions for installation of the shades and adjust on-site as needed.
• Ensures that all materials, field supplies, and equipment are maintained and inventoried.
• Provides care for customers’ property to ensure it remains protected and undamaged.
• Maintains timely communication with all Made in the Shade colleagues.
• Demonstrates the product in-home, reviews product operations, and ensures the customer understands how to use the product properly and that the customer is satisfied.

Qualifications and Skills

• 2+ years of millwork, installation (cabinets, doors/windows, molding, flooring), finished carpentry, remodeling/renovations experience or equivalent experience
• 1+ years in customer service
• Excellent troubleshooting, analytical, and problem-solving skills
• Professional appearance and demeanor
• Excellent telephone, written, and verbal communication skills
• Ability to read and interpret documents such as operating instructions, safety guidelines, and procedure manuals
• Basic math skills required. Ability to read a tape measure and convert nominal measurements
• Ability to work independently
• Own a standard set of tools
• Current and valid driver’s license and car insurance
• Ability to lift a maximum of 75lbs, and climb up and down ladders

Made in the Shade is Little Rock's leading provider of custom window treatments. Our company is committed to providing high-quality products and excellent customer service while also creating beautiful, functional spaces for their clients.
We are a family-owned business that provides world-class service.

Our brand has received numerous awards, including:
• Entrepreneur's Franchise 500: The Top North American Franchising Companies.
• Entrepreneur's 150 Best Growing Franchises
• Entrepreneur's Top 150 Home-Based and Mobile Franchises

Join our passionate team and continue to grow alongside us!

This position is located at Made in the Shade Little Rock. Made in the Shade franchises are independently owned and operated.
Core Values of the Company
•\tHonesty: Always being truthful, straightforward, transparent, and authentic, even when it's difficult.
•\tPositive Attitude: We approach our interactions with others with respect and positive energy.
•\tContinuous Improvement: Always strive to implement a better solution.
•\tPassion: We are genuinely engaged and focused on fulfilling the 5-star promise.

Company Description

Made in the Shade is Little Rock's leading provider of custom window treatments. Our company is committed to providing high-quality products and excellent customer service while also creating beautiful, functional spaces for their clients.\nWe are a family-owned business that provides world-class service. \n\nOur brand has received numerous awards, including:\n• Entrepreneur's Franchise 500: The Top North American Franchising Companies.\n• Entrepreneur's 150 Best Growing Franchises\n• Entrepreneur's Top 150 Home-Based and Mobile Franchises\n\nJoin our passionate team and continue to grow alongside us!\n\nThis position is located at Made in the Shade Little Rock. Made in the Shade franchises are independently owned and operated.\nCore Values of the Company\n•\tHonesty: Always being truthful, straightforward, transparent, and authentic, even when it's difficult.\n•\tPositive Attitude: We approach our interactions with others with respect and positive energy.\n•\tContinuous Improvement: Always strive to implement a better solution.\n•\tPassion: We are genuinely engaged and focused on fulfilling the 5-star promise.