Patient Experience Ambassador

Job Description

Job Description

Patient Experience Ambassador – Immediate Full Time Opportunity

Bronx, New York

RiverSpring Living is seeking a Patient Experience Ambassador to join our dynamic team!

The RiverSpring Living campus is set on 32 acres overlooking the Hudson River, in Riverdale, New York.  RiverSpring Living provides a full range of care solutions including nursing home care, assisted living programs, senior housing, rehabilitation services and specialized services such as elder abuse prevention and memory care.

Schedule: Sunday - Thursday

Position Overview

The Patient Experience Ambassador plays a vital role in delivering a best-in-class, hospitality-driven experience within the skilled nursing community. This individual serves as a primary point of contact for residents, families, and visitors, ensuring every interaction reflects professionalism, warmth, and empathy. The role blends customer service excellence with healthcare sensitivity to create an upscale environment that promotes comfort, trust, and connection.

Key Responsibilities

• Build relationships with patients and families to understand specific preferences, needs, and concerns.

• Support the admissions process by orienting new patients and families to the community with a seamless welcome experience.

• Provide concierge-level services, including directions, scheduling assistance, and coordination of services.

• Maintain a polished, organized, and inviting front-of-house environment.

• Serve as a liaison between families and interdisciplinary teams to ensure proactive communication.

• Respond thoughtfully to feedback and take initiative to resolve concerns through effective service recovery.

• Coordinate with internal departments to ensure seamless service delivery and identify opportunities for continuous improvement.

• Document interactions, feedback, and service requests while assisting with quality improvement initiatives and surveys.

• Performs other duties as required, including supporting special events and general administrative or front desk functions.

Qualifications

• Education/Experience: 1+ years of experience in hospitality, customer service, healthcare, or a related field. Experience in healthcare or senior living is preferred but not required.

• Skills: Strong interpersonal and communication skills with high emotional intelligence.

• Competencies: Ability to navigate sensitive situations with empathy ; highly organized, detail-oriented, and proactive ; comfortable in a fast-paced, team-oriented environment.

Compensation:

• $27.4725 - $30.2197 Hourly

• Benefits include health insurance, retirement plans, paid time off, and professional development opportunities.

Equal Opportunity Employer (EOE)