Pharmacy Manager

Job Purpose and Summary We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. Responsibilities Life our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices. Oversee the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow‑up of pharmacy team members. Support safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation. Contribute to positive patient experiences by showing empathy and genuine care, coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues. Proactively offer and deliver immunizations to keep patients healthy; identify, engage, and support Pharmacy Technicians to learn to immunize. Support the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business. Conduct new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure. Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if/as needed. Partner with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensure that cross-trained colleagues are on-track for timely completion of all required training for licensure. Oversee Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), manage performance through direct observation, peer and team feedback, and/or validation of results; deliver annual performance reviews and close gaps as needed. Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; write or appropriately delegate and oversee the writing of the pharmacy schedule. Regularly review business reporting for operational insights and develop action plans to close gaps, including but not limited to workflow, service, patient care, and compliance. Establish a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; build psychological safety by opening the door for feedback and taking relevant action. Maintain relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seek opportunities to expand knowledge to better support patients. Support access to care and help improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empower the pharmacy team to provide holistic care at every step in the patient care journey. Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles; comply with CVS Health policies and procedures to help support patient safety and comply with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues. Essential Functions Regular and predictable attendance, including nights and weekends. Ability to complete required training within designated timeframe. Attention and Focus: Ability to concentrate on a task over a period of time; pivot quickly from one task to another to meet patient and business needs; confirm prescription information and label accuracy, ensuring patient safety. Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; notice and understand patients’ reactions and respond appropriately. Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription. Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options. Physical Demands Be mobile and remain upright for extended periods of time; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items. Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm. Extend hand(s) and arm(s) multiple directions to place, move, or lift items; control precision; quickly adjust machines to exact positions. Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist. Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts. Occasionally lift up to 20 lbs. and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects. Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately; have the ability to receive detailed information through oral communication. Team Management and Leadership Lead by example and set a positive tone for the team. Delegate tasks, empower team members, and foster a collaborative work environment. Motivate and inspire team members to adhere to standards and achieve high performance. Apply problem‑solving skills to address challenges and find innovative solutions. Adaptability and accountability to navigate changing circumstances and take ownership. Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members. Any additional tasks as directed by Supervisor or Manager. Required Qualifications Active Pharmacist License in the state where the Store is located. Active National Provider Identifier (NPI). Not on the DEA Excluded Parties list. 1‑2 years of experience as a Pharmacist. Preferred Qualifications Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program. 3‑5 years of related work experience in a pharmacy, retail, medical, or customer service setting. Ability to work in the home store, and across the market in other locations, to meet business need. Pay Range The typical pay range for this role is: $65.00 ‑ $81.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. Equal Opportunity Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr