Work-Study Student

Work Study Administrative Assistant/Receptionist

The East Bay Community Law Center (EBCLC) is a non-profit legal services organization and the community-based clinical program for Berkeley Law School, committed to increasing justice through education and advocacy and building a culturally diverse workplace, centered on equity. With over 50 staff, 100 law students, and over a $7.5 million annual budget, EBCLC is the largest provider of free legal advocacy in Alameda County, providing multimodal, collaborative, and holistic legal services to over 8,000 clients yearly and engaging in legislative and policy advocacy at the local and state level.

EBCLC is seeking two (2) part-time Work-Studies from UC Berkeley Law Program for its offices in Berkeley. The Work Study would act as Administrative Assistant/Receptionist providing initial client reception and ongoing administrative support to the organization. The position is an integral part of the Administration team, which includes the Director of Finance and Administration, Client Operations Manager and 2 Administrative Assistants. Administrative Assistants are the first point of contact for clients seeking services, either by phone or in person, and must be committed to helping EBCLC operate in a barrier-free and client-centered manner. The Administrative Assistant is supervised by the Client Operations Manager.

Primary Responsibilities:

• Provide phone assessing clients' eligibility and legal issues, and directing them to the appropriate interval services or external referrals
• Assist with in-person reception including checking in clients with appointments and supporting first-time visitors in accessing services or referrals
• Maintain a welcoming and client-centered lobby including tidying, refreshing coffee and supplies, ensuring resources are up to date and accurate
• Use case management software to enter client and legal issue information, following appropriate intake procedures and policies for EBCLC's legal practice areas
• Work collaboratively with other administrative and program support staff
• Research, identify, update, and circulate referral information for services outside the scope of those provided by EBCLC that respond to client inquiries and needs
• Provide additional administrative support and other duties as assigned by the supervisor

Hours Needed:

Mondays: 9 am to 5 pm

Tuesdays: 9 am to 5 pm

Wednesdays: 9 am to noon

Thursdays: 9 am to 5 pm

Fridays: 9 am to 5 pm

Requirements

Qualifications:

The ideal candidate should be prepared to commit 15-19 hours per week for 2026 in coordination with UC Berkeley Work Study Program. The ideal candidate would be an undergraduate student at Berkeley, who has demonstrated a deep commitment to serving the Bay area communities.

Specific requirements include:

• Attention to detail
• Excellent communication skills including giving and receiving feedback
• Prior administrative experience, including proficient or intermediate skills with Microsoft Office suite (Outlook, Word, Excel, and PowerPoint). Database management a plus (Legal Server).
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and competing demands seamlessly with excellent attention to detail
• Proven ability to handle confidential information with discretion
• A commitment to Social Justice as demonstrated through an ability to work effectively with a diverse range of groups and a sincere desire to support clients from underserved communities

Preferred skills:

• Experience or education in trauma informed client care
• High level of client/customer service experience with de-escalation skills a plus
• Fluency in Spanish, Cantonese, or Mandarin is desirable