E-Boutique Client Advisor

Responsibilities Consistently achieve or exceed the monthly sales target, as defined by Management Maintain order book and sales pipeline and provide appropriate updates to clients on order status, lead times, product updates, etc. partnering with Manager and local Maison departments as needed Know IWC’s history, products and partnerships to provide exceptional sales experience Develop extensive knowledge of industry news and competitive brands Sales & Commercial Mindset Consistently achieve or exceed the monthly sales target, as defined by Management Maintain order book and sales pipeline and provide appropriate updates to clients on order status, lead times, product updates, etc. partnering with Manager and local Maison departments as needed Know IWC’s history, products and partnerships to provide exceptional sales experience Develop extensive knowledge of industry news and competitive brands Clienteling Cultivate new and nurture existing client relationships through both organic and strategic clienteling campaigns Partner with local management and corporate team on CRM initiatives including follow up, product launches, events, seasonal outreaches, etc. Accurately capture client data for all prospects and current clients using CRM tools to build client knowledge Partner with Manager to strategize a daily/weekly/monthly client outreach plan Reach KPI goals for CRM including robust data capture, targeted outreach, campaign completion and retention Omni-Channel CX Resolve client challenges with the highest professionalism by investigating problems, developing solutions and making appropriate recommendations to Maison partners in a timely manner Communicate effectively across multiple channels with both local and global partners Embrace digital tools that enhance the luxury selling experience e.g. virtual selling and chat Gather feedback and provide innovative insight to management as needed in case by case scenarios. CS Ensure each client receives an exceptional level of customer service Support all after-sale clients with helpful solutions in accordance with Maison values Partner with CS team/specialist to promptly resolve complicated/escalated aftersales cases Team Culture and Mindset Imaginative: Maintain a visionary mindset, providing innovative solutions, new ways of working and inspiring growth with both clients and your team. Confident: Be self-assured in IWC knowledge, heritage, processes and products to make the right decisions and recognize opportunities for growth. Active: Show initiative and agility by making informed decisions and recognizing opportunities in a fast-moving landscape. Responsible: Be accountable for actions and behaviour, treating your colleagues and clients with respect and fostering an encouraging and inclusive environment Engineered: Strive to improve performance by learning new skills, embracing new challenges and encouraging a growth mindset within the team. Education College degree is preferred Required Experience 2 to 5 years of previous experience in luxury retail, service, or hospitality environment General knowledge of timepiece industry is required Personal and Technical Skills Excellent analytical, organizational, and interpersonal communication skills are required Ability to project an approachable and professional image in personal appearance, manner, and demeanor Skilled in resolving disputes or managing disagreements Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision Excellent computer skills and use of technology SAP knowledge preferred Additional language skills are a plus Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Salary will be determined based on relevant skills and experience. #J-18808-Ljbffr IWC Schaffhausen