Customer Service Representative - SAP and Order Fulfillment

Job TitleJob Description Education: •High School Diploma or Equivalent Qualifications/Skills/Experience: • Fast learner willing to travel periodically for training opportunities. • Excellent verbal and written communication skills. • Ability to prioritize work, work independently, and meet deadlines. • Strong relationship-building skills with both internal and external stakeholders. • Strong mediation, negotiation, and facilitation skills. • Working knowledge of Microsoft Windows operating systems. • Experience with Microsoft Word, Microsoft Excel, Microsoft Access • SAP experience. Top Skills: • Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection, etc. • SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools • Strong MS Office use. Job Responsibilities: • Interface with internal and external customers. • Coordinate activities with Schneider functional areas including: • Manufacturing • Sales • Distribution • Field Service • Handle customer complaints and inquiries accurately and promptly, including: • Order status • Production updates • Delivery inquiries • Billing inquiries • Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders. • Coordinate with customers regarding: • Product selection • Order placement • Delivery schedules • Expediting requests • Proactively solve customer issues to improve customer satisfaction and relationships. • Provide product information, including some technical information when necessary. • Systems and Software • Utilize and maintain data in: • SAP • Quote to Cash • Intranet • Buy Automation • Extranet • Shared Drives • External Account Websites**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**