Systems Operations Engineer 4 File Transfer Operations Support (FTOS)
Veracity
Systems Operations Engineer 4 – File Transfer Operations Support (FTOS)
Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per Week
Shift Details
- Schedule Options: Standard 8-hour shifts
- Shift Timing: Monday – Friday
- On-call requirement: Yes
FTOS / File Transfer Operations Support focused role
Strong experience with Axway and Connect:Direct (NDM) Focus on enterprise file transfer systems and operations support Strong troubleshooting and incident management required The Systems Operations Engineer 4 is responsible for supporting enterprise file transfer and operational systems in a high-availability production environment. This role focuses on Axway, Connect:Direct (NDM), and enterprise operations support, ensuring system reliability and performance.
Key Responsibilities
FTOS Platform Support
- Support Axway and Connect:Direct (NDM) platforms
- Monitor file transfer jobs, batch processes, and workflows
- Ensure system availability and reliability
Incident Management
- Handle L2/L3 production support
- Troubleshoot file transfer failures and system issues
- Perform root cause analysis
Operations & Monitoring
- Monitor alerts, batch failures, and queues
- Use monitoring tools (Grafana or similar)
Compliance & Risk
- Participate in risk and control processes
- Follow enterprise compliance standards
Collaboration
- Work with application and infrastructure teams
- Support enterprise incident resolution
Documentation
- Maintain operational procedures and documentation
Must-Have Qualifications
5+ years of Systems / Operations Engineering experience Strong experience with Axway (Required) Strong experience with Connect: Direct / NDM (Required) Strong production support experience Strong troubleshooting and incident management skills
Preferred Qualifications
Experience in enterprise file transfer systems Monitoring tools experience ServiceNow experience
Core Competencies
File transfer systems Production support Incident management Troubleshooting
Work Environment
Enterprise operations environment High-availability systems Hybrid model
Additional Requirements
Must be eligible to work in the US On-call flexibility required
Vacancy posted 2 days ago
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