Client Services Representative

Job Description

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Successful Client Service Representative directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.

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Key responsibilities:

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* Handle customer inquiries, concerns and complaints professionally

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* Process data entry and quotes

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* Act as liaison between clients and internal departments

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* Provide updates on repair status turnaround times

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Requirements

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Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry

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* Multi-task oriented with attention to detail

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* Customer focused mindset – Problem solving abilities

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Familiar with AS9100 and ISO Quality programs would be an asset

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*Proficiency with Microsoft Outlook, Word, Excel, Internet navigating

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*Familiarity with Component Control/ Quantum operating system

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We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Service Representative.

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Job Type: Full-time & Part-time

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Expected hours: 40 per week

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Benefits:

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• Dental insurance
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• Health insurance
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• Life insurance
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• Paid time off
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• Retirement plan
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• Vision insurance
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