Caregiver Manager

Caregiver ManagerFor nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.The RoleThe Caregiver Manager plays a pivotal role in overseeing and coordinating caregiving services within TheKey. This role will manage and support caregivers, ensuring the delivery of high-quality care to clients. The Caregiver Manager is responsible for coordinating the daily schedules of assigned caregivers and clients. This role will ensure that all shifts are staffed accurately, and appropriately and will work to drive high-quality service to our caregivers and the clients they support. The Caregiver Manager will ensure that the caregiver experience is supported by providing exceptional onboarding, compliance, and ongoing training.The Ideal CandidateThis role requires strong leadership, compassion, and excellent organizational skills to maintain efficient operations and uphold standards of care. The ideal candidate will have experience in health care, elder care, social work, or a related industry. Scheduling experience in a healthcare setting is highly preferred. Superior proficiency in both written and verbal communication is essential for effective engagement with clinical and non-clinical stakeholders. Candidates are expected to leverage AI tools strategically and responsibly to enhance efficiency, improve client outcomes, and support data-informed decision-making. We value individuals who can identify where technology adds meaningful value while maintaining the human-centered approach that is at the heart of everything we do at TheKey. And lastly, we seek someone who finds fulfillment in making a meaningful, daily impact on the lives of others, ensuring the dignity and independence of seniors through a holistic, person-centered approach.Caregiver Manager Duties and ResponsibilitiesTrain and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned dutiesConduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.Support and facilitate ongoing training for caregivers to enhance their skillsEnsure caregivers are up to date in their licensing and complianceServe as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resourcesMaintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date.Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.Schedule client visits according to care plans and staff availabilityDocument incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of CaregiversUnderstand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlinesMeet caregiver retention guidelines, and develop and implement retention improvement plans. Support workers' compensation claims from start to finish, ensuring timely and accurate processing.Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.Comply with all relevant health and safety regulations to maintain a secure workplace for all staffOn-call and after-hours support as neededRequired Skills, Education, and CertificationsBachelor's degree in a related field or equivalent experienceTwo (2) years experience in health care, elder care, social work, or related industry preferredOne (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferredUp to one (1) year of supervisory experience preferredAbility to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workloadAbility to effectively communicate, both orally and in writing, with clinical and non-clinical personnelComputer proficiency and ability to document timely and accurate notes in the systemCurrent Driver's License and proof of insurance.Physical RequirementsAbility to travel approximately up to 10% of the timeAbility to lift and carry up to 15-20 poundsAbility to sit, stand, and walk for prolonged periods of time throughout the workdayAbility to use standard office equipmentSalary - Competitive Base plus Incentive PlanBenefits for full time employeesMedical/Dental/Vision InsuranceTouchCare VirtualCareLife InsuranceHealth Savings AccountFlexible Spending Account401(k) MatchingEmployee Assistance ProgramPTO Plan for Non-Exempt EmployeesFlexible PTO Plan for Exempt EmployeesHolidays and Floating HolidaysPet InsuranceTheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.California Residents Only:In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.