Contact Center - Technology Consultant
GroHR
Job Description
Job Description
Contact Center Technology Consultant (NICE CXone)
About the Role
Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE CXone to support and enhance modern, cloud-based customer engagement platforms. This role is ideal for someone who enjoys solving technical challenges, improving system performance, and working directly with advanced contact center technologies including AI, IVR, and omnichannel solutions.
You will play a key role in day-to-day system support, configuration, and optimization , while contributing to ongoing platform improvements and new feature deployments.
About Voxai SolutionsWe apply purpose-driven digital strategy and tailor-made CX solutions powered by Genesys products to elevate your brand.
Voxai is the partner for brands looking to embrace a customer-first and digital-first mindset. We exist to empower clients to own experiences that satisfy unmet customer needs. We help our clients reimagine their contact center to serve customers and employees better and provide sustainable growth through new experiences.
What You’ll DoPerform hands-on configuration within NICE CXone , including call flows, routing, and platform enhancements
Provide ongoing support, maintenance, and optimization of enterprise contact center platforms
Build and maintain IVR workflows, dialog flows, and self-service automation
Support AI-driven customer engagement tools , including chatbots and virtual assistants
Troubleshoot system issues, analyze root causes, and resolve or escalate as needed
Monitor platform performance and recommend improvements to enhance customer experience
Collaborate with internal teams and stakeholders on system updates and enhancements
Assist in implementing new features, integrations, and platform updates
Direct, hands-on experience with NICE CXone (NICE inContact) – this is required
2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.)
Experience configuring call routing, skill-based routing, and contact flows
Familiarity with IVR systems, voice platforms, and digital channels (chat, messaging, etc.)
Understanding of CTI (Computer Telephony Integration) concepts
Exposure to AI/self-service tools and chatbot technologies
Basic knowledge of JavaScript, HTML, or web-based technologies is a plus
Strong troubleshooting, analytical, and communication skills
Experience working in cloud-based contact center environments (CCaaS)
Experience with Cognigy or similar conversational AI platforms
Background in contact center analytics, reporting, or workforce optimization tools
Bachelor’s degree in Information Technology, Computer Science, or related field
Equivalent hands-on experience will also be considered
Competitive compensation and growth opportunities
401(k) with company match
Medical, dental, and vision coverage
Health Savings Account (HSA)
Generous paid time off
Employee referral incentives
- ...infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict...SuggestedFull time
Christus Health
Irving, TX16 hours ago - ...Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements... ...focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with...SuggestedFull timeMonday to Friday
Christus Health
Irving, TX16 hours ago - ...standing behind our product. That is who we are today and how we operate every day. Position Summary The Director of Information Technology is responsible for setting the strategic direction, overseeing day-to-day operations, and continuously improving the company’s technology...SuggestedContract workNight shift
Beauty Manufacturing Solutions Corp
Coppell, TX16 hours ago - GameStop's Audit Group is an independent global function responsible for providing assurance and advisory services covering all the Company's business and operations. Audit is a critical component of GameStop's control and risk management infrastructure. Successful professionals...SuggestedWork at office
GameStop
Grapevine, TX3 days ago - ...testing between core systems. Manage best practices for EDI and API interfaces. Support vendor management for third-party IT consultants and legacy/off-the-shelf systems (EDI/API, Logic Bus, WMS, Manufacturing, ERP, HRIS). We are a company committed to creating...Suggested
Insight Global
Coppell, TX4 days ago - ...Senior Technical Project Manager Position Summary The Senior Technical Project Manager is responsible for leading complex enterprise technology initiatives from inception through delivery. This role serves as the primary liaison between business stakeholders, executive...
- ...project goals. Equal Opportunity Employer CLOUD ANALYTICS TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority... ...code - delivered by the Cloud Analytics Technologies, LLC consultants. UN agency understand these solutions best. Through a mix of...Permanent employmentContract workLocal area
$75k - $85k
...role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution... ...paced environment Clear, professional communication with both technical and non-technical users #J-18808-Ljbffr Business Centric TechnologyContract workWork at office- ...Description Job Description International IT Consultant Southlake Texas - Full-Time... ...is leading the way with its innovative technology within the Enterprise Content Management... ...software and solutions in our training centers and on the job. Configuration,...Full timeWorldwide
Papyrus Software USA
Southlake, TX7 days ago $120k - $150k
...infrastructure and GPU platforms. Conduct executive workshops with CIO/CTO/CISO stakeholders. Support proposals, solutioning and consulting engagements. Mentor engineering and architecture teams. Provide architecture governance and delivery transition support. Roles...- Overview Role Overview Prime Controls is seeking an Enterprise Integration Analyst to support the Business Technology Group in connecting business processes, enterprise applications, internal tools, data flows, and technology solutions across the organization. This role...Contract work
$57 per hour
Cybersecurity & Technology Risk Compliance Analyst (DTC1JP00003425) Location: Tampa or Coppell, TX (Coppell preferred) Experience level: Mid-senior Experience required: 6 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial...Hourly payVisa sponsorship- ...will lead architectural strategy and design across a dynamic ecosystem including Salesforce, MuleSoft, Snowflake, and full-stack technologies. This position plays a critical role in enabling scalable, integrated, and cloud-based business solutions that align with...Local area
- ...GSM Outdoors seeks a Lead IT Strategy & Operations professional to shape and execute the company’s technology strategy. You will lead day‑to‑day IT operations, manage infrastructure, and guide the IT team across multiple brands including Stealth Cam and Walker’s. You...
GSM Outdoors
Irving, TX9 hours ago $122.1k - $203.5k
...of complex infrastructure initiatives that support enterprise technology modernization, operational stability, cybersecurity, cloud transformation... ...with your job search or application for employment, please contact us by sending an email to (United States) Disability_...McKesson Corporation
Irving, TX22 hours ago- ...Systems Analyst within Corporate Services Technology supporting Legal Strategy & Shared... ...able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that... ...indication of fraudulent activity, please contact ****@*****.***. About Eliassen...Hourly payLocal area
Eliassen Group
Westlake, TX4 days ago - ...able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that... ...design and deliver cloud and distributed technology solutions supporting enterprise... ...indication of fraudulent activity, please contact ****@*****.***. About Eliassen...Hourly payLocal area
Eliassen Group
Westlake, TX14 days ago $76.4k - $141.8k
...Ability to work collaboratively with global teams. ~ Ability to mentor and train less experienced peers. ~ Understanding of web technologies a plus. ~ Prefer candidates with previous digital marketing experience, especially within the online display advertising space...Temporary workWork experience placementFreelanceLocal areaFlexible hoursEpsilon
Irving, TX1 day ago- IT Project Manager needs 8+ years experience IT Project Manager requires: Workflow tools React JS Ability to handle Agile sprints with minimum assistance. IT Project management Strong IT PM skills Must have Java Developer (Min 12 years) JPBM (Preference...
Global Channel Management, Inc.
Irving, TX18 days ago - A global technology company is looking for a Final Mile Delivery Senior Analyst to oversee last-mile delivery operations in Coppell, Texas. The ideal candidate has a bachelor's degree in logistics and extensive experience in logistics or transportation. Responsibilities...
- ...delivery. ~ Demonstrated experience leading teams that build and deliver applications on contemporary front-end and back-end technologies, including cloud platforms (AWS, Azure, or Google Cloud), Kubernetes, microservices, and service-oriented architecture. ~ Hands...Flexible hoursShift work
GameStop Texas LTD
Grapevine, TX7 days ago - ...between business operations and providers, internal information technology, system users and vendors working within the defined project... ...providing compassionate and individualized care at more than 600 centers, including community hospitals, clinics, long-term care...Full time
- ...inclusive workplace that welcomes candidates from all backgrounds and experience levels. The Lead Enterprise Architect is a senior technology generalist. The ideal candidate should possess the following key attributes: Ability to architect technical solutions that drive...Hourly payTemporary workWork at office
- A global gaming retailer in Grapevine, TX is seeking an Enterprise Systems Security Engineer to manage SAP systems and support cloud operations. The ideal candidate will have over 5 years of experience in SAP Basis and strong proficiency in SAP HANA administration. This...Full time
- ...Analyst Location: Westlake, TX | Team: Technology | Experience Level: Manager | Onsite Overview... ...leave to on-site health and wellness centers, our benefits support the belief that... ...initiate a request for an accommodation contact the HR Accommodation Team by email or phone...Full time
- Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people. At Meriton...Full timeWork at officeRemote workWork from home
- Position Type W2 contract Title Cybersecurity Consultant Location Irving, TX Required Certifications CISSP CISA CISM CRISC Required... ...this capacity Option 2: No degree with a minimum of 7+ years of experience in this capacity #J-18808-Ljbffr Accord Technologies IncContract work
- Job Description Looking for a new Mammo Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help! \n I have a Lead Mammo Tech available near Grapevine, Texas! \n Details \n - Full-time and permanent \n - Shift: Days \n - Opportunities for...Permanent employmentFull timeShift work
KA Recruiting Inc.
Grapevine, TX10 days ago - ...Word, Excel, Visio, Power Point and other tools as applicable Consult with management or senior team members as needed to gain... ...liaison between the business units and IS organization Learn new technologies and systems to advance knowledge of operation and process improvements...Full timeMonday to Friday
- ...functional and non-functional requirements. Champion new technologies, tools, and methodologies to continuously improve development... ...Salesforce certifications such as Platform Developer II, OmniStudio Consultant, and Order Management Specialist. Experience with...
GameStop Texas LTD
Grapevine, TX6 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contact Center - Technology Consultant. Be the first to apply!
- call center associate Coppell, TX
- call center Coppell, TX
- call centre Coppell, TX
- call center rn Coppell, TX
- director call center Coppell, TX
- call center support Coppell, TX
- call center customer service work from home Coppell, TX
- contact center engineer Coppell, TX
- call center trainer Coppell, TX
- call center full time Coppell, TX