Contact Center - Technology Consultant
GroHR
Job Description
Job Description
Contact Center Technology Consultant (NICE CXone)
About the Role
Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE CXone to support and enhance modern, cloud-based customer engagement platforms. This role is ideal for someone who enjoys solving technical challenges, improving system performance, and working directly with advanced contact center technologies including AI, IVR, and omnichannel solutions.
You will play a key role in day-to-day system support, configuration, and optimization , while contributing to ongoing platform improvements and new feature deployments.
About Voxai SolutionsWe apply purpose-driven digital strategy and tailor-made CX solutions powered by Genesys products to elevate your brand.
Voxai is the partner for brands looking to embrace a customer-first and digital-first mindset. We exist to empower clients to own experiences that satisfy unmet customer needs. We help our clients reimagine their contact center to serve customers and employees better and provide sustainable growth through new experiences.
What You’ll DoPerform hands-on configuration within NICE CXone , including call flows, routing, and platform enhancements
Provide ongoing support, maintenance, and optimization of enterprise contact center platforms
Build and maintain IVR workflows, dialog flows, and self-service automation
Support AI-driven customer engagement tools , including chatbots and virtual assistants
Troubleshoot system issues, analyze root causes, and resolve or escalate as needed
Monitor platform performance and recommend improvements to enhance customer experience
Collaborate with internal teams and stakeholders on system updates and enhancements
Assist in implementing new features, integrations, and platform updates
Direct, hands-on experience with NICE CXone (NICE inContact) – this is required
2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.)
Experience configuring call routing, skill-based routing, and contact flows
Familiarity with IVR systems, voice platforms, and digital channels (chat, messaging, etc.)
Understanding of CTI (Computer Telephony Integration) concepts
Exposure to AI/self-service tools and chatbot technologies
Basic knowledge of JavaScript, HTML, or web-based technologies is a plus
Strong troubleshooting, analytical, and communication skills
Experience working in cloud-based contact center environments (CCaaS)
Experience with Cognigy or similar conversational AI platforms
Background in contact center analytics, reporting, or workforce optimization tools
Bachelor’s degree in Information Technology, Computer Science, or related field
Equivalent hands-on experience will also be considered
Competitive compensation and growth opportunities
401(k) with company match
Medical, dental, and vision coverage
Health Savings Account (HSA)
Generous paid time off
Employee referral incentives
- ...infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict...SuggestedFull time
Christus Health
Irving, TX17 hours ago - ...infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict...SuggestedFull time
Christus Health
Irving, TX17 hours ago - ...Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements... ...focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with...SuggestedFull timeMonday to Friday
Christus Health
Irving, TX17 hours ago - ...Technology Strategy Consultant U.S. Bank is seeking a Technology Strategy Consultant to join a high-impact internal consulting team within the Technology organization. This team operates as a matrixed, project-based group that partners across the enterprise to drive...SuggestedTemporary work
- ...Demonstrated discretion and confidentiality in handling and protecting sensitive information. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)...SuggestedWork at office
$58.08k - $77.57k
...stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth-not just for our business,...Full timeWork at officeRemote workENFRA
Coppell, TX3 days ago- With over 200,000 users in more than 30 countries, we are looking for passionate and committed individuals to continue improving customer satisfaction and strengthening our position as a market leader. Certified as a Great Place to Work, our company offers pleasant working...Permanent employmentTemporary workWork at office
Yooz Inc
Coppell, TX2 days ago - ...sophisticated capital markets structuring techniques. RealINSIGHT is CW's technology firm and a leading provider of commercial real estate finance... .... We move fast, think boldly, and put innovation at the center of everything we do. As an Implementation Analyst, you will...
REAL Insight Inc
Irving, TX17 hours ago - Geodi is seeking a dedicated professional in Coppell, Texas, to partner with clients in gathering business requirements, developing system specifications, and ensuring seamless application integration. With a Bachelor's degree in computer science and at least 2 years of...
- Role Name: Embedded SW Developer Location: Dallas, TX (Onsite) Expected Duration: 6+ months Background check: Mandatory Meet and greet: Mandatory Job Description Embedded Software Engineer has to participate in the entire software development...
ECHO IT SOLUTIONS INC .
Farmers Branch, TX1 day ago $75k - $85k
...sophisticated capital markets structuring techniques. RealINSIGHT is CW's technology firm and a leading provider of commercial real estate finance... .... We move fast, think boldly, and put innovation at the center of everything we do. As an Implementation Analyst, you will...Full timeInternshipWork at officeLocal areaCapital University
Irving, TX1 day ago- Yooz Inc is seeking a passionate Software Quality Analyst to join our team in Coppell, Texas. This permanent role offers a hybrid work model with 3 days in the office and 2 days from home, ensuring a perfect work-life balance. Your responsibilities will include developing...Permanent employmentWork at officeWork from home
- ...workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that... ...job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation....Full timeRemote workFlexible hours
DTCC
Coppell, TX1 day ago $141k - $159k
...Applications Manager Are you a dynamic technology leader ready to drive innovation in a fast-paced environment? Our client is seeking an... ...responsible for delivering, enhancing, and maintaining cutting‑edge call center technology systems. This is an exciting opportunity to take...Contract workLocal areaVisa sponsorshipIrvine Technology
Coppell, TX1 day ago- A manufacturing firm located in Coppell, Texas, is seeking a Director of Information Technology to drive the strategic direction of the IT department. The role includes overseeing IT operations and managing budget and vendor contracts. Ideal candidates will possess extensive...
- Job Description Job Description SUMMARY OF POSITION: The Senior Technical Project Manager (Senior TPM) is a leadership-level role accountable for managing complex, high-impact projects and programs across multiple teams and business units. The Senior TPM provides...
Info Image
Coppell, TX29 days ago $72.8k - $130k
...Implementation Consultant Optum Insight is improving the flow of health data and information to create a more connected system. We... ...consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving...Minimum wageFull timeWork experience placementWork at officeLocal areaRemote workNight shift- ...proactive and independent. Be a value addition to the team to collaborate and achieve success by completing project goals. ROBOTICS TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion,...Permanent employmentContract workLocal area
Robotics Technologies LLC
Irving, TX4 days ago - FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!The Application Support Analyst will be responsible...Local areaRemote workFlexible hoursWeekend work
FleetPride
Irving, TX1 day ago - ...About the Company: Micro.ai is a rapidly growing technology firm based in Irving, TX—delivering advanced SaaS platform solutions powered by Artificial Intelligence and Machine Learning. We serve global clients across Telecom, Manufacturing, Agriculture, Transportation...Full time
Plasma
Irving, TX3 days ago - ...a team and provide 24×7 supports when required. Do general technical trouble shooting and give consultation to development teams. Key Requirements and Technology Experience: Configure and maintain database servers and processes, including monitoring of system...Contract workImmediate start
Pyramid Consulting
Irving, TX1 day ago - GameStop's Audit Group is an independent global function responsible for providing assurance and advisory services covering all the Company's business and operations. Audit is a critical component of GameStop's control and risk management infrastructure. Successful professionals...Work at office
GameStop
Grapevine, TX2 days ago - ...client seeks a Senior Systems Analyst within Corporate Services Technology supporting Legal Strategy & Shared Services. You will plan,... ...must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental...
Eliassen Group
Westlake, TX17 hours ago - ...awareness and guidance to stakeholders across the organization Qualifications Education: Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, STEM or related field Bachelor’s degree in computer science or other technical/scientific discipline or...InternshipWork at office
GI Alliance
Southlake, TX4 days ago - Info Image, located in Coppell, TX, is seeking a Senior Technical Project Manager to lead complex, high-impact projects and align with organizational goals. The role demands strong Agile project management skills and the ability to mentor other project managers. Candidates...
- NewRez LLC is seeking a Technology Delivery Manager to lead the execution of IT operational initiatives, ensuring alignment with business objectives. You will collaborate with both technical teams and business stakeholders, driving continuous improvement and managing cross...
- ...value measurements ~ Hands-on expertise using tools and technologies such as SQL, Snowflake, Oracle, Power BI, Tableau Role... ...aligning and working across various business channels in a consultative manner • Excellent written and oral communication, project...Remote work
InterSources
Westlake, TX4 days ago - ...Operations experience (support, maintenance, and administration) 3+ years of direct experience supporting a supply chain distribution technology solution (preferably Manhattan Active WM) Strong WMS SME with knowledge of Intelligent Fulfillment, Warehouse controls, Order...
United IT
Irving, TX1 day ago - ...immigration sponsorship for this position. The Role We are looking for a Principal Systems Analyst to join our Digital Platforms Technology team. In this hybrid role, you will operate at the intersection of business analysis, technical solutioning, and project delivery...Full time
Fidelity Investments
Westlake, TX3 days ago $112.9k - $188.1k
It's Time to Join Stryker! We are seeking a Staff Embedded & Control Systems Engineer to design and develop embedded software and control systems for medical devices. In this role, you will contribute to real-time embedded software and control algorithms for complex electromechanical...Temporary workFlexible hoursStryker
Flower Mound, TX4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contact Center - Technology Consultant. Be the first to apply!
- cardiac tech Coppell, TX
- design technology Coppell, TX
- operations tech Coppell, TX
- technology sales associate Coppell, TX
- pipeline tech Coppell, TX
- assistive technology trainer Coppell, TX
- express tech Coppell, TX
- high tech Coppell, TX
- entry level IT tech Coppell, TX
- retail sales technology associate Coppell, TX