Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Competitive salary
• Flexible schedule
• Health insurance

ABOUT OUR AGENCY:
I opened my agency in 2017, and today I lead a small, close-knit team of two. Before becoming an agent, I worked for State Farm Corporate as a trainer and also spent time as a team member. When the opportunity arose to open my own agency in my hometown of Atlanta, I knew it was the right path.

I graduated from Georgia Southern, and earlier in my career I worked in local television doing sports and weatheran experience that taught me how to communicate clearly, think on my feet, and connect with people.

I offer PTO, life and disability coverage, a 401k, health benefits, and strong work-life balance. I also reimburse licensing costs and want my team to feel supported personally and professionally.

My office culture is laid-back, friendly, and very much like a small family. We genuinely enjoy our customers and each other. At the same time, were competitive and drivenwe like to win and have been recognized as a top agency in our area. I'm looking for someone who brings a positive attitude, leadership qualities, problem-solving skills, and a go-getter mindset.

If you're motivated and enjoy being part of a supportive team environment, youll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kimberly Parks - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Willing to obtain Property & Casualty Producer License
• Willing to obtain Life & Health Producer License