Senior Manager

The Initial Response Service (IRS) Manager is responsible for the strategic leadership, development and operational delivery of a high-profile, front-door urgent mental health service. The role ensures the service is innovative, responsive and sustainable, aligning with Trust priorities, national policy and wider system transformation. Key responsibilities include driving operational performance and delivery, ensuring the IRS meets national and local standards, improves access and flow, and delivers high-quality, person-centred care. This involves leading demand and capacity planning, workforce optimisation, and continuous service improvement to enhance outcomes and efficiency. A central focus of the role is quality, safety and governance, embedding robust clinical governance arrangements, overseeing risk management, and using data, audit and feedback to drive continuous improvement and reduce variation in care. The post holder ensures systems are in place to monitor safety, manage incidents and deliver high standards of care. The role also includes financial and workforce leadership, ensuring efficient use of resources, delivery of financial plans and development of a high-performing workforce with the right skills and capacity to meet service demand. Finally, the post holder will operate as a senior system leader, building strong partnerships across health and social care, influencing system-wide service development, and representing the Trust at local, regional and national levels to support integrated, sustainable service delivery **** Job Description subject to valuation and may change - a professional registration is likely to be required for this position *** Norfolk Community Health and Care NHS Trust Norfolk and Norwich University Hospitals NHS Foundation Trust #J-18808-Ljbffr Allscreens Nationwide Ltd