Customer Service Coordinator

Join CRST as a Customer Service CoordinatorHow You'll WorkLocation: Onsite-6965 Northpark Boulevard Ste K Charlotte, NC 28216Schedule: Monday-Friday (5:00 AM-2:00 PM or 8:00 AM-5:00 PM)Compensation: This pay scale represents a good faith estimate of the hourly wage the company reasonably expects to pay upon hire for this position: $18.50 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.About the Role As a Customer Service Coordinator, you'll be the first point of contact for customers and installers — managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.What You'll DoAnswer inbound calls from customers and provide timely information and supportCall customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey remindersReceive warm leads and process product sales quickly and accuratelyRecord, track, and escalate issues to CRST managers when necessaryManage service orders, upload documentation, and update's systems with accurate informationTrack installer escalations and provide updates to supervisors and managersPerform daily tasks including inventory scans, service order updates, and paperwork completionAnswer and resolve escalations within SLA timelinesAct as a liaison between customers, CRST service teams, and internal departments to ensure clear communication and resolutionWhat Great Looks LikeCalm under pressure and able to manage multiple customer needs at onceClear, empathetic communicator who listens and responds effectivelyDetail-oriented with strong follow-through on documentation and service updatesPositive, team-first attitude with a focus on solutionsDriven to meet's service-level expectations and customer satisfaction goalsQualificationsProven experience in logistics customer service (transportation, distribution, or related industry)Strong communication skills, verbal and writtenProficiency in data entry and customer management systemsFlexible, reliable, and punctual for assigned shift.Why CRST? For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.The CRST Core Values Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEqual Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.QualificationsEducationRequired: High School or better.Preferred: Associates or better.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.