Customer Experience Intern

Customer Experience Intern

As a Customer Experience Intern at Portnox, you will support the Customer Experience team in delivering a positive and seamless journey for our customers. This role is a great opportunity to gain hands-on experience in customer success, project coordination, and cross-functional collaboration within a fast-growing SaaS environment. You'll work closely with experienced team members, helping contribute to onboarding efforts, customer engagement activities, and internal process improvements. We're looking for a detail-oriented, proactive individual who is eager to learn and passionate about creating great customer experiences.

Department: Customer Success

Employment Type: Internship

Location: Austin, TX

Workplace type: Hybrid

Key Responsibilities

• Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
• Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
• Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
• Account Support: Assist Customer Experience team members with account research, updates, and documentation.
• Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
• Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
• Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.

Skills, Knowledge, and Expertise

• Experience: No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus.
• Technical Skills: Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn.
• Communication: Strong written and verbal communication skills with a willingness to engage and learn from others.
• Organization: Ability to manage multiple tasks, stay organized, and maintain attention to detail.
• Problem-Solving: Curious and proactive mindset with a desire to learn and contribute.
• Customer Focus: Interest in customer experience, customer success, or business operations.
• Team Player: Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment.
• Education: Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred.

Why Join Us

• Part-time schedule (flexible hours based on academic commitments if applicable)
• Opportunity for growth into a full-time role

About Portnox

Portnox offers cloud-native network and endpoint security essentials that enable agile, resource-constrained IT teams to proactively address today's most pressing security challenges: the rapid expansion of enterprise networks, the proliferation of connected device types, and the increased sophistication of cyberattacks. Hundreds of companies have leveraged Portnox's award-winning security products to enforce powerful network access, endpoint risk monitoring and remediation policies to strengthen their organizational security posture. By eliminating the need for any on-premises footprint common among traditional information security systems, Portnox allows companies - no matter their size, geo-distribution, or networking architecture - to deploy, scale, enforce and maintain these security policies with unprecedented ease.