Appraisal Management Assistant

Southern Trust Mortgage is seeking a highly organized, detail-oriented, and self-motivated Appraisal Management Assistant to support the appraisal process from initiation through completion. This role is ideal for an individual with a strong quality-control mindset who values accuracy, follows established processes consistently, and proactively identifies and resolves issues before they impact workflow.

The successful candidate will be comfortable managing multiple priorities in a fast-paced environment while maintaining exceptional attention to detail and delivering outstanding customer service. Strong organizational skills, adaptability, and the ability to work independently in a remote environment are essential for success in this role. If you are a dependable professional who thrives on accountability, process management, and accuracy, we encourage you to apply.

Location: Fully Remote Position

Key Responsibilities

• Provide administrative support to Collateral Underwriters, Loan Production staff, and Processors.
• Maintain appraiser profiles within the loan origination system and verify active licensing requirements.
• Serve as a liaison to appraisers, providing support and communication throughout the appraisal process.
• Identify and communicate appraisal fee change-of-circumstance events and potential tolerances to the Compliance Department for review.
• Manage appraisal fee collection by tracking fees and fee differentials, ensuring timely borrower payments, and coordinating with branch personnel to resolve outstanding balances and payment discrepancies.
• Manage the assignment of new appraisal orders to approved appraisers and appraisal management companies (AMCs), ensuring timely placement and coordination of rush requests when necessary.
• Assign appraisal orders, revised reports, and final inspections to Collateral Underwriters.
• Upload appraisal reports to UCDP/EAD and generate SSR reports as required.
• Process appraisal transfer requests and Reconsideration of Value (ROV) requests.
• Ensure appraisal reports are delivered to borrowers and that all required appraisal management documentation is uploaded, reviewed, and approved within our LOS system.
• Monitor daily pipelines within both the loan origination and appraisal management systems, taking appropriate action and following up as necessary.
• Crosstrain in multiple departmental functions to provide operational support and coverage.
• Assist with special projects and continuous improvement initiatives as needed.
• Adhere to all Appraisal Management Department policies, procedures, and regulatory requirements.

Qualifications

• Proven ability to work successfully in a remote environment with minimal supervision.
• Highly dependable, self-motivated, and capable of managing multiple priorities while meeting deadlines.
• Strong verbal and written communication skills with the ability to interact professionally with employees, vendors, and customers.
• Exceptional customer service, organizational, and follow-through skills.
• Outstanding attention to detail with a strong commitment to quality control and accuracy.
• Proficiency in Microsoft Excel, Word, and other business software applications; experience with mortgage industry platforms is preferred but not required.
• Ability to adapt to changing priorities and workflows while maintaining accuracy in a fast-paced environment.
• Strong documentation, record-management, and problem-solving skills.
• Previous experience in mortgage lending, appraisal management, real estate, or a related field is preferred; however, we are willing to train the right candidate.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

If you are looking for a career in a company that's evolving, has a great culture and amazing opportunities within the mortgage industry, STM is a clear choice. As part of the STM Family you will work with motivated team members who have pride in - and passion for - what they do. Guided by our core values, we remain steadfast to our commitment to career growth and development for all levels of team members so they may navigate their own future and grow with the company. STM will help you reach your professional and personal goals every day while making a meaningful contribution.


Southern Trust Mortgage is an equal opportunity employer hiring applicants without regard to race, color, creed, religion, national origin, age, gender, pregnancy status, genetic information, military or veteran status, disability, or any other legally protected class or status under federal, state, or local law.