IT Technician Engineer Administrator
Exceed Consulting
Job Description
Job Description
IT Technician / Engineer Level 2/3
Required Technical Experience / Job Support Responsibilities:
5+ years of IT Engineer/ Consulting experience working with the Products and Services listed below
Customer ticketing system environment
Diligent time entry as work is performed
Demonstrate exceptional customer facing skills
Exceptional aptitude with both workstation and server environments
Exceptional skills to provide level 2 or higher support for the following Products and Services :
- Microsoft
- Active Directory / Policies / Integration
- DNS, Certificates, Domain Controllers, DHCP
- Exchange / O365 Migrations / Integrations
- VMware Suite
- Standard, Enterprise
- vCenter integrations
- Standard, Enterprise
- Hyper-V, Proxmox
- Servers (HPE)
- SAN Support (IBM, HPE, EMC)
- Spec, configure, deploy, support
- Switches (Meraki / Cisco / Extreme / HPE / Arista)
- Spec, configure, deploy, support
- VLANs, Trunking
- Wireless (Meraki / Aruba / Extreme / HPE / Ruckus)
- Backup Software
- Datto
- Veeam
- StorageCraft
- Barracuda
- CloudGen Firewalls
- Email Security Suite
- Windows RDP / Application Deployment
- Citrix / Parallels
- Design /Support / Deployment
- Design /Support / Deployment
- VoIP Phone system (3CX or other)
- Security Solutions - XDR
- Sentinel One
- Agents and integration
- Monitoring / Alerting / Remediation / Reporting
Responsibilities:
Review and manage daily tickets by updating team, customer, ticket status, and time entries
Plan tasks and schedule yourself and resources as needed
Liaise with staff at all levels of a client organization
Travel to customer sites when applicable (Travel is infrequent)
Clarify a client's system specifications by gaining an understanding of their work practices and the nature of their business
Analyze IT requirements within companies and give independent and objective advice on the use of IT
Enter documentation into documentation portal
Define software, hardware and network requirements for quoting products and services
Develop agreed solutions and implement new systems
Present solutions in written or oral reports
Design, test, install and monitor new systems
Mentor other technicians for advancement and knowledge sharing
Identify potential clients and build and maintain contacts as needed
Environment:
Work with a small team of peers to support our customers and their technologies.
Increase your skills and mentor others as you work with the team on more complex projects.
Exceed Benefits Offered:
- Health Care Insurance
- HSA
- Dental / Optional
- Cell phone / Optional
- Laptop
- 401k when eligible
- Work from home when applicable
Vacancy posted 6 days ago
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