Valet/Concierge | High-Rise Residential | Alamo Heights Area

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We're seeking a professional and personable Valet/Concierge. The Valet / Concierge serves as a key point of contact for residents and guests, providing a high level of service that reflects the quality and professionalism of a luxury residential community. This role combines valet services with front-facing concierge support, ensuring a welcoming, safe, and well-organized environment. As one of the first impressions of the property, this position requires strong customer service skills, professionalism, and attention to detail.

WHAT YOU’LL DO

• Greet residents, guests, vendors, and contractors in a courteous, professional, and service-oriented manner.
• Provide valet services, including safely parking and retrieving resident and guest vehicles.
• Verify authorization of visitors and direct individuals to appropriate areas of the building.
• Answer incoming phone calls using professional telephone etiquette and relay messages promptly.
• Coordinate and manage deliveries in accordance with property procedures.
• Maintain accurate security, service, and access logs.
• Safeguard and properly manage keys and access items issued during shifts.
• Monitor the lobby, entry areas, and common spaces to ensure safety, cleanliness, and order.
• Understand and follow building safety and emergency procedures, reporting incidents or concerns immediately to management.
• Maintain a professional appearance at all times, whether wearing a provided uniform or approved professional attire.
• Build positive, respectful relationships with residents, guests, vendors, and fellow team members.

Requirements

WHAT YOU NEED TO SUCCEED

• A strong customer service mindset with a hospitality-focused approach.
• Prior experience in valet, hospitality, luxury residential, hotel, or customer-facing roles is preferred.
• A valid driver’s license with a clean driving record and the ability to safely operate various vehicle types.
• Professional communication skills, both in person and over the phone.
• Reliability, discretion, and the ability to handle sensitive situations professionally.
• A neat, polished appearance and pride in representing a luxury community.
• Ability to meet pre-employment requirements, including background screening and drug testing, in accordance with applicable laws.

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Retirement Plan
• Paid Time Off (PTO)
• 401(k)