Medical Office/Front Desk Receptionist

Job Description Job Description Full job description Job Overview

We are seeking an experienced, highly-skilled Medical Front Desk Coordinator to join our busy medical office team. This critical role is the f irst point of contact for our patients and requires a professional, empathetic, and exceptionally organized individual. The ideal candidate will have a proven track record in medical front office operations, mastery of electronic health records (EHR) , and expertise in patient registration, scheduling, and payment processing.

Key Responsibilities

Patient Registration & Check-In/Out: Warmly greet and register patients, verifying all necessary demographic and insurance information at every visit. Manage patient flow efficiently.
Scheduling appointments (new and follow-up) and managing the physicians schedule template.
Electronic Health Record (EHR) updates, ensuring data accuracy and compliance.
Insurance Verification & Financial Counseling: Verify patient insurance eligibility and benefits prior to services. Collect and process co-pays, deductibles, and past-due balances accurately.
Communication & Triage: Professionally manage a high-volume multi-line phone system, appropriately triaging patient calls, routing clinical questions to MAs/nurses, and handling general inquiries.
Administrative Compliance: Maintain strict HIPAA compliance and confidentiality standards in all patient interactions and record keeping.
Records Management: Process incoming and outgoing medical records requests and referrals in compliance with office procedures.
Office Operations: Coordinate supply ordering, maintain the organization and professional appearance of the reception area, and support team members with administrative tasks as needed.
Required Skills & Experience

Minimum 2-3 years of continuous, recent experience working as a Front Desk Receptionist or Coordinator in a medical office setting .
Expert knowledge of medical insurance verification , patient eligibility checks, and collecting patient financial responsibility (co-pays/deductibles).
Exceptional organizational skills, proven ability to manage multiple priorities in a fast-paced clinical environment, and impeccable attention to detail .
Outstanding professional and empathetic customer service skills, with excellent phone and written communication.
Strong computer literacy, including proficiency with standard office software (e.g., Microsoft Office Suite).
Strong typing skills and experience with medical documentation and data entry.
Bilingual abilities (e.g., Spanish/English) are required and a strong asset in serving our diverse patient base.