In Person Customer Service & Sales Associate

Job Description Job Description Diesel Care and Performance Inc. is a leading provider and distributor of diesel parts in the automotive aftermarket industry. We serve both domestic and international markets, offering high-quality automotive, agricultural, and industrial application diesel parts. As a dynamic and growing company, we are committed to delivering the products our customers need to service their vehicles efficiently.

This position will be remote. The hiring and training portion of our on-boarding process will be completed on site at our Memphis location. This process should take 2-4 weeks with a fast-learning candidate. Company will provide desktop computer, two monitors, keyboard and mouse to employee. Additional resources are available. Interviews, initial training, and managerial meetings will be held on site at our offices. Once fully trained, we anticipate this to be no more than 1-2 days per month.

Job Description: As an Customer Service & Sales Associate at Diesel Care and Performance Inc., your role will be crucial in executing daily processes to ensure the flow of business remains profitable and productive. Your daily objectives will include:

High-Volume Call Handling: While many competitors have limited customer contact to email or text based communications, Diesel Care and Performance has made direct phone call communications a feature in our customer service strategy, converting nearly 40% of our gross sales through our experienced sales staff. Your role will include high-volume call handling, with an average of 50-60 calls per day. The majority of these calls are inbound, warm sales that need to check price and availability prior to placing their order, or are checking fitment information due to the technical and specialized nature of our product offering. Additional responsibilities will include conducting follow-up calls to prospective and existing business clients, providing product information, quotes, and support to drive sales and maintain customer relationships.
Customer Service: Utilize online customer service programs such as Teams, ShipStation, Shopify, Birdeye and other relevant tools to assist customers via email, messenger, and phone. Address basic customer inquiries promptly and professionally. Communicating with customers regarding order paperwork, fulfillment, and inventory availability will be a major aspect of this role.
Call Management: Direct high-volume of incoming calls to the appropriate departments or staff members, ensuring efficient communication within the organization. Ensuring customers are speaking with the right staff member to resolve any issues they are encountering will be paramount in the smooth running of our daily workload.
Qualifications: To excel in this role, you should possess the following qualifications: Strong communication skills, both written and verbal.
Customer-oriented mindset with a focus on delivering exceptional service.
Ability to navigate online customer service programs and CRM systems.
Ability to review inventory levels and fulfill orders accordingly.
Proficiency in data entry and attention to detail.
A proactive and organized approach to tasks.
Automotive industry knowledge or interest is desirable.
Work Schedule: Days: Monday through Friday
Hours: 8:00 AM - 5:00 PM
Breaks: You will recieve one 1-hour unpaid lunch break.
Weekends: We are closed on Saturdays, and Sundays, and you will not be asked to work these days.
Compensation and Benefits: Starting Pay: $16.50 per hour
Paid Time Off (PTO): PTO program is available after six months of employment.
We do not offer health insurance or medical coverage of any kind.