Guest Services Associate - Baltaire

Guest Services Associate - Baltaire

Our Mission

To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.

What Makes Us Unique

You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.

Our Concept

A high-end steak and seafood eatery that will provide Angelinos with an enticing combination of succulent steaks, delectable seafood dishes and cultivated mixology with sophisticated old-school service in a modern, fine dining setting. Our concept will also serve as a sought after lunch destination, with a day menu offering an array off salads and lighter entrees at a lower price point.

Atmosphere

Our steakhouse will provide guests with a unique and invigorating ambiance. The rare-to-find terrace offers an airy, charming area with a retractable awning for a brunch or lunch encounter, as well as a classic, candle-lit atmosphere in the evenings. The interior's daylight hours will serve as an amiable dining space soaked with sunrays as they shine through an enormous skylight, creating a stunning environment for business and casual lunches.

With music pouring from a grand piano and a warm glow exuding from the indoor fireplace, these elements will allow guests to enjoy the best quality steaks in Los Angeles in a restaurant steeped in elegance and sophistication.

Both the interior and exterior of the restaurant serve as the perfect setting for corporate meetings, private parties, award banquets, or VIP restaurant functions. The private dining area has been designed to encompass a wide range of appeal, including serving as an elegant event space for any type of occasion.

What We Expect

Hosts will report to the Baltaire Management team to oversee all matters of communication between the restaurant, managers, and guests. This includes the direction of OpenTable, holidays, incident solutions and guest requests. Essential and other important responsibilities and duties may include, but are not limited to the below;

Responsibilities

• Fun
• Hospitable
• Hard-working
• Warm and friendly demeanor
• Ability to show warmth, empathy and hospitality through polished phone skills.
• Ability to be on your feet for an entire shift.
• Ability to keep up with business needs within the restaurant
• Team Player
• Positive attitude
• Support the service team to ensure guest needs/requirements are met in a timely manner.
• Detail-oriented
• Professional appearance and behavior at all times.
• Walk with graceful efficiency through the dining room to assist with service demands.
• Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
• Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
• Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
• Field event and regular voicemails and complete event inquiries with guests over the phone
• Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc.
• Answer department telephone using correct greeting and telephone etiquette.
• Able to maintain flexible work schedule including overtime as needed.

Ideal Candidate Will Have

• A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment (ideally fine dining).
• Must have OpenTable experience.
• High school graduate or equivalent vocational training certificate, college degree.
• Must be detail oriented.
• Must be a clear thinker, remaining calm and resolving problems using good judgment.
• Punctual, regular and reliable attendance.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds.
• Able to manage multiple tasks effectively and meet deadlines.

We Offer

• $21.00-$23.00 per hour
• Free meal per shift
• Employee Dining Benefits
• Growth & Development Opportunities