Manager, Quality Assurance

Manager, Quality AssuranceGlobal Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!Purpose: The Manager, Quality Assurance (QA), Global AML - US leads and contributes to the effectiveness of the Bank's Global AML Program by performing and overseeing independent quality assurance reviews across AML Alert, Case Investigations, Suspicious Activity Report (SAR) decisioning, Sanctions Reviews, and Enhanced Due Diligence (EDD) activities. The role is responsible for assessing adherence to regulatory requirements, internal policies, procedures, and investigative standards while identifying quality deficiencies, control gaps, and opportunities for continuous improvement. The Manager, QA supports consistent, high-quality risk management practices through objective review, constructive challenge, detailed analysis of financial crime investigations and risk assessments, and oversight of quality assurance governance, reporting, and continuous improvement initiatives.What You'll Do:Perform independent QA reviews of AML alerts and cases, SAR recommendations, sanctions reviews, and EDD assessments.Assess the quality, completeness, accuracy, and consistency of investigations, risk assessments, supporting documentation, and disposition decisions.Verify conclusions are evidence-based and comply with AML, sanctions, financial crime, and regulatory requirements.Evaluate whether material financial crime risk indicators and customer risk factors have been appropriately identified, assessed, and escalated.Identify, document, and escalate quality deficiencies, documentation gaps, control weaknesses, emerging risks, and repeat findings.Prepare clear, concise, and auditable QA documentation, including findings, recommendations, review outcomes, and supporting rationale.Maintain records and support QA reporting, trend analysis, audits, independent testing, and regulatory examinations.Develop, produce, and present QA management reporting, metrics, trend analysis, KPIs, and KRIs to support senior management oversight, governance committees, audits, and regulatory examinations.Maintain and oversee the governance framework for FIU, U.S. Sanctions, and Enhanced Due Diligence (EDD), including policies, procedures, methodologies, and related documentation, ensuring alignment with regulatory requirements, enterprise standards, and evolving financial crime risks.Lead QA issue management and continuous improvement activities, including tracking findings, monitoring remediation efforts, analyzing recurring themes and root causes, communicating lessons learned through targeted training and awareness initiatives, and driving enhancements to investigative quality, controls, and program effectiveness.Provide feedback, track remediation activities, and identify opportunities to strengthen investigative quality, controls, and QA methodologies.Support regulatory reviews and maintain awareness of applicable AML/ATF, sanctions, and financial crime requirements and emerging risks.Collaborate with internal stakeholders, AML Operations, Sanctions, EDD, AML Advisory, and Business lines to promote consistent quality standards, effective challenge, and continuous improvement.Act in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, ensuring adherence to operational, compliance, AML/ATF, sanctions, and conduct risk requirements.What You'll Bring:Undergraduate degree in Business, Finance, Law, or related discipline, or equivalent experience.Typically, 5+ years of experience in AML, sanctions, EDD, quality assurance, compliance testing, or financial crime risk management, including experience leading quality assurance programs, governance initiatives, reporting, and stakeholder engagement activities.Strong knowledge of AML/ATF, sanctions, and financial crime regulatory requirements, risk management principles, and quality assurance methodologies.Experience reviewing client information and identifying financial crime risk indicators preferred.Strong analytical and critical thinking skills.Strong written and verbal communication skills with the ability to communicate findings, trends, recommendations, and emerging risks to senior management and stakeholders.Attention to detail and ability to manage multiple priorities in a structured environment.Working knowledge of transaction monitoring systems, alert workflows, management reporting, and related financial crime technologies preferred.Familiarity with scenario tuning, threshold optimization, and data sourcing concepts preferred.Experience with Excel and data analysis or visualization tools (e.g., SQL, Power BI, Python) preferred.Interested? If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture. Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.