Warehouse Associate & Delivery Driver/Customer Service Representative

Job Description

Job Description

Description:

Gentell is a national provider of advanced wound care products and programs to the long-term care industry. With a customer satisfaction rate exceeding 99%, our Total Wound Care Solution is a comprehensive program designed to improve patient outcomes, control costs for our partner facilities, and reduce nursing time. You would be joining a team dedicated to “making it better” every day.

Gentell is seeking a dependable and customer-focused Warehouse Associate & Delivery Driver/Customer Service Representative. This is a combined warehouse, delivery, and customer-service position. The employee in this role will divide their time between supporting warehouse operations and delivering products to customers along established routes.

Warehouse responsibilities include receiving, picking, packing, staging, loading, unloading, organizing, and maintaining product within the warehouse. The employee must ensure that orders are accurate, products are handled safely, and delivery vehicles are loaded correctly and efficiently.

Delivery responsibilities include safely operating a Company vehicle, completing assigned routes, unloading products, obtaining required delivery documentation, and maintaining the overall cleanliness and safety of the vehicle.

Customer service is an equally important part of the position. The employee will interact directly with staff at customer facilities, deliver products to designated areas within those locations, check stock levels when required, and promptly communicate customer or delivery concerns to management. This role serves as a frontline representative of Gentell and is expected to consistently demonstrate professionalism, reliability, and a commitment to quality service.

Employees must follow all Company safety, infection-control, and customer-facility requirements. Gentell provides appropriate personal protective equipment for employees conducting facility visits.

Requirements:

Core Competencies

• Customer focus
• Effective communication
• Teamwork
• Problem-solving
• Accountability and dependability
• Ethics and integrity
• Attention to detail
• Organization and time management
• Safety awareness
• Ability to work independently
• Accountability

Warehouse Responsibilities

• Receive, unload, inspect, and properly store incoming products.
• Pick, pack, label, and stage customer orders accurately and efficiently.
• Load and unload delivery vehicles using appropriate safety procedures.
• Verify products and quantities against orders and delivery documentation.
• Assist with inventory counts, stock rotation, and the organization of warehouse products.
• Maintain a clean, orderly, and safe warehouse and loading area.
• Report damaged, missing, expired, or incorrectly stored products to management.
• Assist with other warehouse and operational responsibilities as assigned.

Delivery and Vehicle Responsibilities

• Operate Company vehicles to deliver Gentell products along established routes.
• Perform and document required pre-trip and post-trip vehicle inspections.
• Ensure that products are properly secured before operating the vehicle.
• Operate the vehicle safely and comply with all traffic laws and Company policies.
• Verify that all load-related documentation is complete and accurate.
• Record delivery, pickup, mileage, fuel, and other required information.
• Report vehicle defects, accidents, traffic violations, product damage, or delivery problems immediately.
• Maintain the cleanliness, organization, and general condition of the assigned vehicle.
• Complete all required logs, delivery receipts, inspection records, and end-of-shift paperwork.

Customer Service Responsibilities

• Deliver products and required documentation to customers accurately, courteously, and on time.
• Transport products to designated areas inside customer facilities when required.
• Check customer stock levels and communicate replenishment needs when assigned.
• Build professional working relationships with customer-facility staff.
• Respond appropriately to customer questions and refer matters outside the position’s authority to management.
• Promptly communicate customer concerns, inventory issues, mechanical problems, or delivery delays to the appropriate Gentell representative.
• Represent Gentell professionally during every customer interaction.

Requirements

• High school diploma, GED, or equivalent.
• Valid driver’s license and an acceptable driving record.
• Three (3) years of relevant delivery, warehouse, or customer-service experience preferred.
• Successful completion of job-related background and driving record screening, consistent with applicable law.
• Ability to safely lift, carry, push, pull, load, and unload items weighing up to 50 pounds.
• Experience with warehouse receiving, picking, packing, staging, or inventory processes preferred.
• Basic computer literacy and the ability to use electronic delivery or inventory systems.
• Strong oral and written communication skills.
• Strong organizational, prioritization, multitasking, and time-management abilities.
• Ability to work effectively in a fast-paced warehouse and delivery environment.
• Professional and composed demeanor when handling stressful situations.
• High level of personal integrity and a strong work ethic.
• Self-directed and able to work with minimal supervision.
• Ability to work both indoors and outdoors in varied weather conditions.
• Ability to stand, walk, bend, reach, and perform repetitive physical activities for extended periods.
• Availability for occasional weekend work based on operational needs.