Coordinator - Marketing

Qualifications DuPont Sales & Marketing Support Specialist (Wilmington-based Hybrid role) High school diploma or equivalent; a college degree is preferred. Previous customer service experience is preferred. Excellent communication skills, both written and verbal. Strong problem‑solving skills and attention to detail. Responsibilities Respond to customer inquiries via multiple inputs. Engage with Sales Team – on approvals for Pricing, Credit & Rebills, Returns and cancellation requests. Enter Customer Master Changes in MDG as prescribed by the owning CSR. Maintain Customer Profile updates in SharePoint as directed by the CSR. Demonstrate flexibility/adaptability in a fast‑paced team. Review daily reports to proactively address issues: Open Orders Report, SAP Blocked Report, etc. Quick learner – especially when it comes to IT related systems. Minimum of 2 years of Sales Department Support work. Support the CSR Team. Provide audit support. Support inside and outside sales with administrative functions: Excel – Report creation as instructed. SAP – Strong SAP R3/P23 experience: Quote creation, Open Order Reports, Credit Hold Reports and other duties as required by the Department Manager. Intermediate/high‑level Microsoft Office and software proficiency: Outlook, Word, Excel, PowerPoint, and SharePoint. Salesforce – Case management: updating cases, adding notes, sample entry, and case closure. SFDC engagement review for disposition with CSR. Assist with daily marketing department tasks as needed. Respond to customer inquiries via phone, email, or live chat in a timely and professional manner. Resolve customer complaints and provide appropriate solutions. Keep accurate records of customer interactions and transactions. Follow up on customer inquiries and ensure customer satisfaction. Keep up to date on product knowledge to provide accurate information to customers. Collaborate with other team members to improve the overall customer experience. #J-18808-Ljbffr TechDigital Group