Guest Services Lead - Memberships & Park Rental

Guest Services Lead – Memberships & Park Rentals

Ogden Dinosaur Park & Museum

¾ - Full-Time, Year-Round (includes some evenings, weekends, and holidays)

$18–$22/hour depending on experience + bonus potential available

Department: Guest Services

Reports To: Operations Director

To apply: Email a cover letter and resume to ***email_hidden***

About the Role

This is a high-impact, people-first role at the center of the guest experience—helping create a welcoming, organized, and memorable experience for every guest who visits the park.

You’ll support memberships, coordinate park rentals, communicate with guests and members, and help ensure daily operations run smoothly. You’ll work closely with internal teams and external customers to keep communication flowing, solve problems in real time, and help events and guest experiences come together successfully.

No two days look the same. One moment you might be helping a member with their account, the next you’re coordinating a family reunion or supporting front-line operations during a busy day. This is not just a planning role—it’s a hands-on, execution-focused role where you’ll actively coordinate, organize, problem-solve, and help make things happen behind the scenes and in real time.

If you love helping people, bring a positive attitude, enjoy staying organized, and get satisfaction from checking off your to-do list—you’ll thrive in this role.

Who You Are (This matters most to us)

You’ll love this role if you

• Bring a natural, positive energy and professionalism to every interaction
• Genuinely enjoy helping people and creating exceptional customer experiences
• Like staying busy and productive—you take pride in getting things done
• Feel satisfaction from organizing details and seeing plans come together
• Stay calm, solution-focused, and adaptable when priorities shift
• Enjoy juggling multiple responsibilities and keeping things moving forward
• Naturally follow up, close loops, and don’t let things fall through the cracks
• Take initiative and look for ways to help without needing constant direction
• Enjoy balancing big-picture coordination with detailed execution and follow-through

What You’ll Do

Guest Services & Front-Line Operations

• Serve as a primary point of contact for guests and members across email, phone, online platforms, and in person
• Create a welcoming, positive, and professional experience that sets the tone
• Respond to guest and member questions, concerns, and feedback with professionalism, positivity, and a solution-oriented mindset
• Support daily front-line operations including admissions, memberships, point-of-sale transactions, opening/closing procedures, and visitor flow during busy periods
• Provide information about exhibits, programs, memberships, rentals, and park offerings
• Support and guide front-line staff in delivering exceptional customer service
• Assist with gift shop operations including sales, merchandising, restocking, and maintaining a clean, organized space
• Maintain organized communication systems and ensure timely follow-up

Membership Management

• Support membership inquiries, renewals, account assistance, and member engagement initiatives
• Maintain accurate member records and databases
• Assist with membership promotions, retention efforts, and communicating membership value and benefits
• Help create positive member experiences that build loyalty and connection

Park Rentals & Event Coordination

• Manage park rental bookings and member events from inquiry through execution
• Serve as the primary liaison for individuals and organizations planning events and gatherings
• Coordinate logistics including scheduling, vendor communication, setup, teardown, staffing needs, and special requests
• Ensure rentals and events are organized, guest-ready, and executed smoothly while meeting park standards
• Collaborate with internal departments to support successful event delivery and guest experiences
• Facility & Operational Support
• Coordinate with maintenance and internal teams to support smooth daily operations
• Support operational improvements by helping refine systems, workflows, and communication processes

Administration & Collaboration

• Maintain accurate records for memberships, events, rentals, and guest communications
• Assist with reporting related to membership engagement, rentals, and event success
• Collaborate across departments to align scheduling, communication, and guest experience goals

What You Bring

• 1–3 years of experience in customer service, hospitality, or event coordination
• Exceptional customer service skills and a genuine love for working with people
• Strong written and verbal communication skills
• Excellent organization and time management abilities
• Ability to manage multiple priorities in a guest-focused environment
• Strong attention to detail and problem-solving skills
• Tech-savvy with proficiency in Microsoft Office (Word, Excel, PowerPoint), Google Drive, and web-based platforms
• Comfortable handling cash transactions and using point-of-sale systems
• Ability to quickly learn new systems and processes
• Positive, professional, and team-oriented attitude

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and move 25–40 pounds (event equipment, supplies, merchandise)

Why You’ll Love It Here

• You’ll play a key role in shaping memorable guest and member experiences
• Every day is different, engaging, and meaningful
• You’ll work in a fun, mission-driven environment
• Your work will have visible impact across the organization and community
• You’ll be part of a collaborative team that values positivity, initiative, and great service

This Role Is a Great Fit If You…

• Enjoy staying busy, organized, and engaged throughout your day
• Love helping people while also getting things done behind the scenes
• Thrive in environments where priorities shift and no two days are the same
• Take pride in follow-through, teamwork, and creating great guest experiences
• Enjoy checking things off of your to-do list

This Role Might Not Be the Right Fit If You…

• Prefer a slow-paced or highly predictable workday
• Don’t enjoy multitasking, guest interaction, or real-time problem solving
• Are looking for a primarily creative or event design role rather than a hands-on coordination and execution role