Head of Clinical Operations

About the Role As our Head of Clinical Operations, you’ll be the operational architect behind our virtual care platform and tapering program. You’ll partner closely with the CEO and cross‑functional leads to scale our clinical programs, ensure high‑quality patient experiences, streamline systems, and help us meet key milestones. This is a dynamic role requiring a builder’s mindset—comfortable in ambiguity, skilled in execution, and energized by impact. Key Responsibilities Strategic Operations & Execution: Own operational planning, KPIs, and OKR process related to the clinical operation. Serve as a thought partner to the CEO on scaling systems, headcount, and care delivery models. Build dashboards and reporting processes to align operations with clinical and growth metrics. Clinical & Care Operations: Partner with clinical leadership to optimize care workflows, capacity management, and provider utilization. Manage tools and infrastructure supporting care delivery (EHR, scheduling, onboarding, clinical calendars). Ensure compliance with HIPAA, state‑specific telehealth laws, and virtual care regulations. Design and refine the patient journey, from intake to program completion, ensuring high NPS and retention. Lead clinical quality initiatives to ensure safety and continuous improvement as we scale. Own the launch of adjunctive patient offerings, like benzodiazepine tapering, therapy, etc. Operational support for referral partnerships, payer partnerships, pilots, etc. Insurance Credentialing & Compliance: Own the strategy and operations around payer credentialing and enrollment. Partner with the product team to integrate in‑network coverage throughout the patient journey. Build multi‑state licensure and credentialing tracking that scales as we enter new states. Team Enablement: Establish internal processes that help a small, nimble team work efficiently and with accountability. Develop hiring plans, onboarding systems, and operational playbooks as we grow. Hire, develop, and lead a high‑caliber clinical operations team as the function grows. Qualifications 10+ years of operating experience in a high‑growth startup environment, preferably with direct management experience 5+ years of clinical operations experience in a digital health setting Experience scaling healthcare or tech‑enabled service models with both B2C and B2B2C dynamics Deep, hands‑on understanding of payer credentialing across multiple states Exceptional communication skills that enable you to move fluently between clinical and operational audiences A natural mindset of partnering cross‑functionally with product, engineering, and marketing teams A systems thinker mindset with a bias for execution and iteration You've adopted AI thoughtfully into your work to multiply your output without relying on headcount alone You have opinions on things, and you care. You’re looking to make a dent in the world You’ve built something from scratch and know what that takes Compensation & Benefits Salary: $175,000 - $225,000, based on experience Early‑Stage Equity: 0.5 - 1.5% Health Insurance: Medical, dental, and vision benefits Time Off: 20 days paid vacation + holidays Outro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr