Client Success Specialist - Builder Division

Job Description

Job Description

ABOUT US

Join Banko Overhead Doors, a trusted leader serving communities since 1984. We’ve built our reputation on quality, reliability, and doing right by our customers. For more than 40 years, we’ve helped homeowners and businesses choose durable, high-quality garage doors, backed by a team of dedicated employees who deliver expert service with honesty and care. If you’re looking to grow your career with a company that values its people and takes pride in its work, Banko is the place to be.

ABOUT THE JOB

Banko Overhead Doors, is seeking a relationship-oriented individual to join our Builder Services team in a builder account services role. Ideal candidates enjoy interacting with other people, are creative, and have high follow up skills. This role requires someone who thrives working in a fast-paced environment that is organized and able to handle multiple tasks and work well in a team environment.

Key Responsibilities:

• Support, management, and main point of contact of assigned builder accounts.
• Setting and achieving positional goals for accounts.
• Handling high level complaints and concerns.
• Answering high volume calls.
• Working with co-workers and management team to stay up-to-date with products.
• Perform confirmation pre-calls for delivery and installation.
• Support efforts by all members of Banko Doors to continuously improve departmental and company performance.

Qualifications:

• Associates Degree or equivalent experience in the customer service or account management field (3-5 years).
• Strong communication skills.
• Relationship builder with a positive, go-getter attitude.
• Must be able to work in high pressure situations.
• Must be a team-player and able to take direction.
• Highly motivated and results oriented.
• Strong organizational skills.
• Ability to use good judgment in performing conflicting demands and managing priorities.
• Strong initiative with an ability to seek out relevant information prior to making timely decisions.
• Must have full understanding and proficient use of Microsoft Office Suite.
• Minimum typing speed of 50 WPM.
• Must pass a pre-employment background check.

BENEFITS

• Full-Time hours with competitive pay.
• Full benefits (medical, dental, 401k, PTO, Holiday pay, Cell phone).
• Opportunity for growth.
• Positive work environment and team-oriented company culture.

Show Up for Banko & Banko Will Show Up for You.

We value reliability, teamwork, and long-term growth. When you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement.

Equal Opportunity Employer

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

NOTE: We run a background and MVR check prior to interviews. At the interview, we may require additional assessments (Wonderlic, DISC, etc.) to be completed as well.