Clerk/Front Desk (49201)

Clerk/Front Desk

The City of Virginia Beach is seeking a dependable and customer-focused Clerk to support front desk operations at the Housing Resource Center. This role is critical in ensuring a welcoming environment while efficiently managing visitor intake, communications, and administrative support tasks.

Key responsibilities include:

• Manage and distribute incoming citizen mail and maintain inventory
• Oversee inventory and distribution of office supplies
• Ensure all visitors sign up using the Visitor Management System and assist with kiosks as needed
• Maintain smooth visitor flow to minimize wait times
• Make photocopies of documents for clients submitting paperwork
• Follow all front desk security procedures and departmental guidelines
• Provide information about Human Services departments, services, office locations, and hours
• Deliver high-quality customer service using best practices and sound judgment
• Remain professional when assisting individuals experiencing a wide range of emotions
• Answer questions from the public and staff in person and by phone
• Explain rules, policies, and regulations clearly and accurately
• Operate computer-based screening systems
• Direct calls and inquiries about appropriate program areas
• Follow established city telephone procedures
• Maintain and update resource directories and contact lists
• Report any suspicious, threatening, or unsafe situations to appropriate staff immediately

Qualifications include:

• High school diploma or equivalent required
• Previous customer service, clerical, or administrative experience preferred
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn new systems
• Ability to multitask and work in a fast-paced environment
• Professional demeanor and ability to handle sensitive situations with discretion

Work environment includes:

• Office setting within a public-facing facility
• Frequent interaction with the public
• May require standing, walking, and assisting visitors throughout the day