Operations Clerk II

Job Title

Responsibilities:

Maintain a safe working environment and promote a strong safety culture.

Create and process orders in SAP for quoted jobs and installations with unique requirements.

Collaborate with internal and external stakeholders to meet customer needs and expectations.

Investigate, analyze, and resolve accounts receivable issues with accuracy and efficiency.

Review, analyze, and cleanse data to ensure data integrity and consistency.

Resolve customer order issues, including non-compliant purchase orders.

Perform non-routine tasks related to customer inquiries and issue resolution.

Address and resolve issues arising from third-party order processing.

Ensure timely and accurate completion of assigned operational tasks.

Qualifications:

High school diploma or equivalent with 3 years of relevant experience, OR

Bachelors degree with demonstrated capability in a related field.

Experience working with ERP systems (SAP preferred).

Proficiency in Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).

Strong analytical and problem-solving skills.

Ability to independently research and resolve discrepancies.

Strong organizational skills with the ability to manage multiple priorities.

Excellent written and verbal communication skills.

Preferred Qualifications:

Experience with CRM or Field Service applications (e.g., Microsoft Field Service, MS CRM).

Understanding of accounts receivable processes and customer order management.

Ability to quickly learn and adapt to new systems and tools.

Experience working in a cross-functional, team-oriented environment.

Skills And Competencies:

Results-driven with a focus on accuracy and efficiency.

Strong collaboration and teamwork abilities.

Continuous learning mindset and adaptability.

Ability to work independently with minimal supervision.

Strong attention to detail and organizational skills.

Effective communication and stakeholder alignment skills.