Customer Service Representative

Customer Service RepresentativeStandard Heating, Cooling & Plumbing | Birmingham, AL | Full-TimeBe the voice Birmingham trusts when the AC quits.When a customer's system goes down, you're the first person they talk to, and the reason they hang up feeling taken care of. At Standard, our CSRs keep the whole operation moving: booking calls, keeping techs on schedule, and making sure every customer knows exactly what's happening and when. While other shops slow down, we're growing, and we're looking for someone sharp, warm, and organized to grow with us.Standard Heating, Cooling & Plumbing has served Birmingham homeowners with honest, quality HVAC and plumbing service. We're part of the Blue Cardinal Home Services Group family, which means local-shop culture with the support and stability of a larger company behind it.What We OfferMedical, dental, and vision coverage401(k) with company matchPTO, 6 paid holidays, and 2 floating holidaysDisability, HSA, FSA, pet insurance, and morePaid training, so no trades background is requiredA steady, year-round role with room to grow into dispatch, scheduling, or office leadershipWhat You'll DoAnswer inbound calls and book service and maintenance appointmentsSchedule and confirm appointments, and keep customers updated on tech arrival timesEnter and update customer information accurately in our scheduling softwareFollow up on estimates, open quotes, and maintenance agreement renewalsHandle questions and concerns with patience, and know when to escalateWork closely with dispatch and our field team to keep the day running smoothlyWhat We're Looking ForCustomer service experience, especially phone-based or call centerSomeone friendly, upbeat, and calm under pressure, even on a 100-degree day with a full call boardOrganized, detail-oriented, and comfortable juggling multiple tasksExperience in home services, HVAC, or plumbing is a plus but not requiredExperience with ServiceTitan or similar scheduling software is a plusRequirementsHigh school diploma or equivalentStrong verbal and written communication skillsComfortable using a computer, phone system, and scheduling softwareReliable attendance and punctualityAbility to pass a background check and drug screenWhy Standard?You won't be a number here. You'll be the person our customers remember, and the person our techs rely on. If you take pride in doing things right and helping people, we'd love to meet you.Apply today.