Account Specialist

Attain Finance Account Specialist***This is a hybrid role, working approximately 25% of time in office and the remainder of time remotely.***Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect® and Heights Finance. Each brand is constantly evolving to better serve our customers.Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!ResponsibilitiesThe Account Specialist is responsible for contacting clients with overdue accounts, negotiating repayment plans, and ensuring compliance with company policies and legal regulations. This role plays a critical part in maintaining the financial health of the organization by reducing delinquency rates and improving recovery outcomes.Key ResponsibilitiesContact customers via phone, email, or mail to recover outstanding debtsNegotiate payment arrangements and settlements in line with company guidelinesMaintain accurate records of all communications and recovery activitiesCollaborate with internal departments to resolve account discrepanciesEscalate unresolved or high-risk accounts to supervisors or legal teamsAdhere to FDCPA, FCRA, and other regulatory requirementsProvide second-voice support when needed to assist with escalated callsParticipate in team meetings and training sessions to stay updated on policies and best practicesMeet or exceed individual and team recovery targetsMaintain professionalism and confidentiality in all customer interactionsQualificationsSkills & Qualifications1+ year experience in collections, customer service, or financial servicesStrong communication and negotiation skillsAbility to handle difficult conversations with empathy and professionalismBasic proficiency in Microsoft Office (Word, Excel, Outlook)Knowledge of debt collection laws and practicesAbility to work independently and as part of a teamStrong attention to detail and organizational skillsWork Environment & RequirementsFull-time position with flexible scheduling, including rotational shiftsMust be able to work in a fast-paced, high-volume call center environmentRemote work requirements:Quiet, private workspace free of background noiseHardwired connection to modem using ethernet cableHigh-speed internet (minimum 50 Mbps download & 5 Mbps upload)Remote work is 3 days at home and 2 days in office; subject to change based on productivity results.Education or Equivalent ExperienceMinimum educational requirement: High School Diploma, General Equivalency Diploma (GED), or equivalent experienceAssociate degree or higher is preferredCommitment to continuous learning and applying industry best practices throughout the client life cycleHours of Operation:Monday-Friday 8:00 AM-9:00 PM Eastern; Sat 8:00 AM-12:00 PM Eastern.Base Hourly Rate: $18.00 - $20.00The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.This employer participates in E-Verify for US-based hires.EEO StatementAttain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.