Multi-Task Front Office - Eagle Family Medicine @ Oak Ridge

Job Description

Job Description

Join Our Team as a Multi-Task Front Office Clerical Staff Member!

Are you compassionate, patient-focused, and looking for a rewarding career opportunity with a company that offers a competitive salary and an exceptional benefits package? Eagle Physicians & Associates is seeking a dynamic, professional, and self-motivated Multi-Task Front Office staff clerical staff member to join our team at Eagle Family Medicine @ Oak Ridge.

The ideal candidate will have a minimum of two years of medical office experience and possess excellent customer service, communication, and organizational skills. This position plays a vital role in creating a positive patient experience while ensuring efficient front-office operations.

Schedule

• Mon-Friday
• 6:45 AM–5:15 PM
• This will be a 4 day work week, with the day off rotating each month. Hours may vary based on the needs of the practice as determined by the Practice Administrator

Qualifications

• Minimum of two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Why Eagle?

Our employees genuinely enjoy working at Eagle. For three consecutive years, Eagle team members have rated the organization highly in our annual Employee Engagement Surveys. In our most recent survey, 92.8% of employees shared that they see themselves continuing their career at Eagle and would recommend Eagle as a great place to work.

Join Us and Thrive!

Support staff hired at a 0.50 FTE or greater on or after April 1, 2024, are eligible for our structured retention bonus program:

• $750 at 6 months
• $750 at 12 months
• $1,000 at 18 months
• $1,000 at 24 months

Paid Maternity/Paternity Leave

After one year of employment and 1,250 hours worked, Eagle provides up to two weeks of paid maternity/paternity leave for the birth or adoption of a child. Leave is prorated based on FTE status.

Influenza Vaccine Requirement

As a condition of employment, an influenza vaccine is required. Please contact Eagle HR with any questions regarding this policy.

Eagle Physicians & Associates is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Prepare encounter forms for billing.
• Review encounter forms against appointment schedules and make corrections as needed.
• Answer incoming telephone calls and communicate messages to the appropriate staff member.
• Greet patients in a professional, friendly, and positive manner.
• Schedule patient appointments and assist with appointment management.
• Update patient demographic and insurance information during check-in.
• Collect copayments, balances, and other patient payments.
• Notify nursing staff and providers when patients arrive for appointments.
• Provide administrative and clerical support, including:
  • Faxing
  • Mail processing
  • Photocopying
  • Data entry
  • Filing
  • Telephone support
• Assist with scanning and indexing medical records.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Demonstrate professionalism, respect, courtesy, and advocacy in all interactions with patients, coworkers, and visitors.
• Exhibit a positive attitude and willingness to assist where needed.
• Maintain accurate and legible documentation.
• Protect proprietary and confidential information.
• Uphold Eagle's Vision, Mission, and Core Values of Integrity, Compassion, Trust, Professionalism, and Respect.
• Perform additional duties as assigned.