Merch Crew

Merch Crew Sales Associate

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.

The Sales Associate drives the energy within the Rock Hall store. They are a positive team player through supporting daily processes, maintaining product and visual standards, and adapting in the fast-paced store environment. They are energized, curious and take the initiative to understand the Museum goals. They build relationships naturally through being open, engaging and embracing individuality & style.

Responsibilities & Duties

• Assists customers in an enthusiastic and courteous manner; provides outstanding customer service.
• Stocks & cleans the store for the best sales appearance and ease of use for the customer.
• Develops & maintains knowledge of all merchandise in selling area to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with merchandising efforts, displays, and floor moves as needed.
• Duties include but may not be limited to the above.

Competencies & Qualifications

• Prefers a fast-paced high energy environment
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Flare for fashion & style
  • Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Excellent customer service skills
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Minimum 1-year high volume retail sales experience
  • Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Creative, flexible, and innovative team player
  • Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Other Requirements

• Flexible availability, including evenings, weekends, and holidays; must be able to work at least one weekend shift each weekend.
• Customer service experience
• Strong verbal communication skills
• Appreciation of Rock & Roll and/or music history
• High school graduate or equivalent
• Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen.

Working Conditions

• Environmental Parameters: Ability to work in a window-less office. Ability to work in an environment with loud noise, such as house music.
• Physical Demands:
• Strength: Ability to lift/move items weighing up to 20 lbs. (approximately)
• Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds. Ability to hear accurately to interact with the public and co-workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to visually determine the accuracy of work done and observe/assess possible threats to safety. Ability to ascend or descend ladders and stairs. Ability to bend body downwards and forward by bending spine at waist to access areas closer to the ground. Ability to bend legs at knee. Ability to extend arms and hands in any direction. Ability to use upper extremities to exert force to move an object forward, and to tug behind. Ability to raise objects from a lower position to a higher position. Ability to perceive attributes of objects, such as size, shape, and characteristics. Ability to perform tasks concurrently. Work involves walking and standing most of the time but will also involve sitting for periods of time.
• Equipment Used: Register, personal computer, telephone, calculator, radios, and other office equipment.

Aptitude Requirements

• Cognitive:
  • Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
  • Communication: Ability to be conversant in Museum rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors, and employees.
  • Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
• Manual:
  • Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
  • Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.
  • Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.

We offer:

• Exciting work environment
• Discounts in museum store & caf
• Free access to museum events & shows
• Paid parking & close proximity to public transportation
• Ability to earn paid time off

Employer's Rights

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.