Guest Service Representative

Job Description

Provide genuine, efficient and friendly service for front of house to ensure smooth operations.

Primary Responsibilities

• Greet guests, courteously answer questions about the hotel and local area
• Check guests in and out in an efficient and friendly manner
• Resolve complaints in a positive manner
• Answer phones, direct calls and take reservations
• Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations
• Manage cash handling and check cashier closings and deposits
• Monitor high balance guests and payments owing and take appropriate action
• Monitor all VIP’s and special request
• Be attentive, friendly, helpful and courteous to other team members and guests.
• Wear the proper uniform - Uniform must be wrinkle free, clean and neat
• Attend regularly scheduled meetings for front desk personnel
• Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy
• Follow all hotel safety policies, procedures and standards
• Handle other duties as assigned by the Front Desk Supervisor